Hotel in zona Iglesia de San Vicente Martir, Vitória

Non ho ricevuto un check in e-mail. Dopo l'arrivo, devi chiamare il telefono internazionale a lunga distanza per trovare il servizio clienti artificiale prima di ricevere un check in e-mail, gli altri sono buoni.

Wonderful helpful staff who made us feel at home. Room is very comfortable with perfect facilities for us. 10 minute walk to centre was ideal and the sushi restaurant attached was a good find also. I was competing in Ironman and the normal late opening of most restaurants isn’t ideal for that so self catering and the sushi restaurant was just what we needed

We stayed here in April 2022. We were 2 adults and 1 child (aged 6) and we stayed in a one bedroom apartment. The location is fine. Although it's not right in the heart of the tourist area, it's a short walk to the main square and the distance didn't feel annoying or limiting. There are a couple of small supermarkets on the same street as the apartments (one directly underneath) which means you can get supplies for your stay. Parking is onsite and although I'd booked this as part of my stay, it hadn't come up on the App and I needed to contact them before I'd even arrived to clarify how to access the car park. Cue using the Libere App to ”talk” with a customer service rep. I was also sure that I'd added the discount code to my reservation but this wasn't applied, and they wouldn't honour it. *Everything* is done electronically, through their App. In theory, this should make things quick and efficient but without a proper reception, the experience felt cold and clunky. We ended up having to contact ”reception” again as our room was not made up with bedding or towels for our son. Then, the bedding which was provided was dirty, the second attempt was also dirty (I know, unbelievable!) and housekeeping managed to get it right on the third attempt. The room itself was great: modern and spacious with brand new equipment in the kitchen. Apart from the issues with the bedding, the room was immaculately clean. Check out was also annoying. We were to be out of our room at 11am. We checked out of our room and made our way to the carpark. It was around 11.07am and between leaving our room and trying to get into the carpark, our entry code expired and we were stuck in a corridor. Again, I had to contact the staff via the clunky App to get a new code to access the carpark. Just annoying. Overall, we were disappointed with our stay at Libere. It was a great space in a decent enough location, but the electronic service system just didn't work. It was all just a bit niggly. We wouldn't stay here again.

Ci piaceva la nostra camera con balcone, ma non ci sedevamo. Non notavamo nulla di rumore dalla strada occupata. La sala colazione aveva un bel buffet e la zona del bar era accogliente e piacevole. Il personale di fronte era utile nel localizzare i ristoranti e mostrarci dove tutto era sulla mappa. Il nostro unico lato era il parcheggio designato per noi era molto, molto stretto per il nostro autonoleggio. In generale ci è stato divertito l'hotel.

Hotel molto vicino alle esterne della città di Vitoria. Raccomandabile nonostante sia nel centro. Abbiamo avuto la mia ragazza e io nella Suite Junior e siamo stati incantati di tornare.

Il servizio offerto è completamente adattato al denaro utilizzato. Buona comodità e ambiente, abbastanza silenzioso.

Per una notte non c'è altro. Non c'è armadio, solo un paio di perche' inconvenienti in una parete. Il letto bene. Il bagno bene ma il lavabo piccolo e inconveniente. Buona vista dalla finestra. Il parcheggio costa 10€ ma, ci sono parcheggi vicino gratuitamente. Sono 10€ per cane e notte (non per soggiorno). Abbiamo arrivato di notte con prenotazione, molto stanchi, e abbiamo dovuto aspettare 10 minuti per gestire tutto sul computer. Finalmente ci assegna una stanza e quando abbiamo aperto ...era usata e abbiamo dovuto scendere per chiedere un'altra.

Las instalaciones están bien diseñadas (habitaciones espaciosas, buenos colchones, baños correctos, parquing, zona desayuno,..), pero tienen un problema con el mantenimiento: la caja de caudales sin pilas, el tapón de la ducha suelto,etc... Otro problema importante es la mala insonorización de las habitaciones respecto al tránsito y ruidos de la calle (menos mal que los vehículos tienen limitada la velocidad). La limpieza de habitaciones es deficiente, errores en la reposición toallas y elementos higiénicos, y ”amenities” que no se reponen. Es chocante que un hotel de 4 estrellas no ponga ni un boligrafo ni un agua de bienvenida, ni tenga una cafetera/tetera eléctrica en la habitación, a pesar de tener espacio más que suficiente donde colocarla. A su favor el desayuno, que podríamos darle un 7 sobre 10. Creo que deben mejorar, en estas circunstancias, sin ser malo, tampoco merece la clasificación de aprobado/correcto, y consecuentemente no justifica la cuarta estrella.