limehome Vitoria Palacio de los Álava-Velasco

Non ho ricevuto l'email di check-in. Dopo l'arrivo, ho dovuto fare una chiamata internazionale interurbana per parlare con un rappresentante del servizio clienti prima di ricevere l'email di check-in. Per il resto tutto bene.

Sitio excelente, una buena experiencia, ubicación super céntrica

Arrival Experience: Upon arrival, the temperature was a sweltering 34 degrees. Our apartment was on the top floor, and the heat was unbearable. The air conditioning was not functioning because it had just been switched off for the heating season, despite being advertised as available. This could be perceived as a misleading advertisement. I requested a fan, but there was no staff available to assist with this issue, resulting in a very uncomfortable night. Fortunately, the air conditioning started working the next day at 10:00 AM. Checkout Issues: After the initial discomfort, the rest of our stay went smoothly until checkout. I had previously arranged for a late checkout until 12:00 PM with Customer Service. However, after having breakfast, we returned at 11:15 AM to find that the access code to the building had been deactivated. I reached out to customer service for assistance but did not receive a response. We eventually managed to get back into the apartment to retrieve our suitcases. Conclusion: The apartments themselves are nice and centrally located, but the miscommunication between customer service, the building, and guests significantly detracted from our experience. I hope this feedback helps improve future stays for others.

Great location.Perfect for convenience in Vittoria. We used a parking garage in town, 10 mins walk away Everything needed is provided although we didn't have information for extra bedding for the sofa bed. Not a major issue and we did get help quickly. Not the most comfortable seating if you spend a long time in the apartment, we didn't as we did a lot of day trips. We cooked a few times and had everything we needed.

Fully equipped with all you need, if you are travelling and want to eat at your stay instead of restaurants.

Dangerous Mary Celeste hotel Nothing like the room in the photo, very small. There is no one working at the property so that is a huge issue for security and needing to fix issues. You enter via access code which you can give to anyone to enter the property. The room down the hall hosted an all night party with people arriving all night until 5am. The window in my room was locked and the A/C did not work. I sent a request via the whatsapp chat that is provided but no one showed up. I left after the first night of a 3 night stay and checked into the NH hotel.