Sun & Sand Resort Oceanfront Suites

The rooms online look very promising and we were very excited to stay at this hotel. Upon arrival there was no one at the front reception and did have to call a number to get checked in. Once we got into our room the floors were all wet, there were no towels, and it did not look like the listing online. The room had a bad Oder so we quickly opened the balcony to get fresh air into the room. The walls were extremely dirty and the lock to our room at the time seemed broken. Balcony does overlook the water in the living area but the bedroom does have a window into the hallway.. not the ocean. We did have to call to ask for towels and wait 15 minutes to receive anything. On our second day we were having a little relax time on the couch watching a movie with the lights and balcony darkened and someone CAME INTO OUR ROOM unannounced! No “room service” no knock … just our door opening. We jumped up out of fear so quickly that we stopped them from fully walking into us. This was VERY odd because no where in the description of this listing talks about room service NOR did room service come at any other time during our stay? We attempted to get a soda from the lobby at one point and LUCKY tried using cash before a card because the machine ended up trying to charge $99.00 for a soda. My travel partner went to the front desk and asked about it and they said they “had to get it fixed” … scam? Overall not happy with the experience & stay.

The bathroom sink dripped continuously and the hot water knob did not work. The heat/air does not circulate to the bedroom and it was difficult receiving additional washcloths. The place was clean with a nice view but I wouldn’t pay over $50/night for it.

The lady at the front desk was very nice, but that’s all I can say that’s positive. Our room was in poor condition - exposed wires and missing light plate covers, a boot print on the wall, the mini fridge was rusty and had crumbs. Went to take a shower and the water was luke warm at best. They sent their maintenance to look at it which looked their teenager, who said there was nothing they could do. Due to that and the non stop music blasting from another room we left. Did not stay a single night. Left for a different hotel down the street.

Hotel is old smelly and dirty! The balcony view was beautiful and the staff was nice. Everything else was horrible. The hallway smelled like urine, and the room was spot cleaned instead of a real cleaning.

Very nice front desk personnel. Easy to work with. Oceanfront room had the best view and right on the boardwalk

The place is way out of date and in need of serious repair. The air quality is so bad we actually decided to cut our losses at 1am and try to find another place to stay. The beds are not comfortable at all and slide across the floor when you get in them.

Seven day stay I was really excited to find such a place for under $50 a night. I was excited because of my stay so close to the beach, and I REALLY enjoy the beach especially since it’s in the place I grew up. Sun and Sand Resorts Oceanfront in Va Beach is a hotel that has forgotten(or maybe never knew) that the customer is who is important. I was disappointed to see all of the things left undone i.e cleaning service, broken safety lock, homeless people sleeping in the hallways, no front desk service after 5:30pm, an unanswering phone number given to contact the general manager. If I stayed at Sun and Sand Resorts Oceanfront just for the seaside view, I’d give the hotel 5 stars, but in good conscience I can’t. There are other important factors in a hotel. This one doesn’t cut it. I asked for cleaning services which I finally received on the fifth night via a very tall dark man who only had a toilet brush. I’m not sure what he cleaned, but upon his exit, he left the dirty towels in his wake. The ONE bright spot, well, the 2nd was Iris, he Jane of all trades. She did what she could do VERY well. She fixed the intruder door stop. She couldn’t fixed the dead bolt because the plate for the lock was put on incorrectly of which I was informed by the general manager. He said that he’d look into it of which I assumed meant he’d fix it, but he didn’t. Safety was NOT his concern…AT ALL! I don’t recommend this place even though the view of the beach was beautiful. 2 stars!

Please don't waste your money on this Prison style hotel. You'll be sorely mistaken, if you thought the pictures you looked at online were that of the room you would be getting. The in person view is ten times worse. From the RUN DOWN conditions to the tape on the window, to the heat that didn't work, to the back door to the balcony that DIDN'T EVEN SHUTTTTT. Mold and mildew in the cabinets. It was just all around. Bad. We IMMEDIATELY left and went down to Boardwalk! Look at the G reviews !

Rooms were clean. No service to get your luggage to your room. Couldn't pick up wifi. Owners never answered the phone for service.