Ąžuolyno g. 7, Vilnius, 07196 Vilniaus m, Vilnius, Vilnius county, LT-07171, LithuaniaDettagli hotel
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1 notte
Recensioni degli ospiti
4.4/5
Molto buono
52 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.4
Strutture e servizi4.4
Servizio4.4
Pulizia4.4
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Tutte le recensioni(52)
Recensioni positive(24)
Recensioni con foto/video(5)
Recensioni negative(4)
DanielTheTraveler
Camera doppia con letti singoli
Soggiorno: 2024년 12월
Solo
60 recensione
5.0/5
Eccezionale
Pubblicata: 2024년12월19일
The room was spacious and comfy. Breakfast was nice and more over, the staff was super friendly both in the restaurant and at the front desk!
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Bantig
Camera doppia con letti singoli
Soggiorno: 2024년 11월
Famiglia
7 recensione
5.0/5
Eccezionale
Pubblicata: 2024년11월5일
We have arrived very late in the morning we have got the fast service at the reception and offered some tea. Very friendly and welcoming reception staff. The breakfast option were impressive. The rooms very cozy, clean and modern.
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Judy
Camera matrimoniale
Soggiorno: 2024년 4월
Solo
14 recensione
4.5/5
Ottimo
Pubblicata: 2024년4월25일
Breakfast was great. Location is super convenient if you’re not wanting to be located in old town where all the pubs are. This hotel is in the suburbs with sports and gym and shopping malls nearby.
Rooms were clean.
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Artyom Veselov
Camera matrimoniale
Soggiorno: 2023년 3월
Coppia
4 recensione
4.5/5
Ottimo
Pubblicata: 2023년5월29일
Good service and great coffee (you could even take it in to-go format)
Уже не первый раз останавливаемся в этом отеле. Соотношение цена/ качество, если удастся взять по хорошей цене. Хороший завтрак. Не хватает холодильника в номере
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Konstantin
Camera doppia con letti singoli
Soggiorno: 2024년 7월
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 2024년8월14일
Хороший отель, с удобными кроватями и питейной инфраструктурой (ресторан, бар)
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Alexander
Camera Tripla
Soggiorno: 2023년 3월
Solo
8 recensione
4.2/5
Molto buono
Pubblicata: 2023년5월2일
Номер не очень уютный. Завтраки хорошие, бесплатная парковка, можно останавливаться с собакой.
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Utente ospite
Soggiorno: 2023년 12월
Altro
2.0/5
Pubblicata: 2023년12월11일
L'hotel tutto sommato non è male, ma purtroppo privo di armadi per sistemare i vestiti. il tavolino della camera era ricavato con una tavola di legno sopra un puff non penso sceglierò nuovamente questa soluzione , visto che vado spesso a Vilnius
Utente ospite
Soggiorno: 2024년 3월
Famiglia
4.0/5
Molto buono
Pubblicata: 2024년3월1일
Hotel was clean, and nice place , also to park car. Room was nice, , walls too thin u could here everything on the other side. Good wi fi Bad receptionist, she was not there when we arrived, we waited 10 minutes, and when she arrived she didnt apologise, show no interest to help, she had tattoo on neck and chest
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Risposta dalla struttura: Dear Hugo, Many thanks for your review following your recent stay with us. It is great to read that you liked our clean room, big parking lot and delicious breakfast at the restaurant. Also, I would like to thank you for the comments regarding reception staff members - this topic will be discussed in detail with the whole reception team to ensure this won't happen. I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. Benas Rooms Division Manager
Utente ospite
Soggiorno: 2024년 8월
Famiglia
2.0/5
Pubblicata: 2024년8월26일
The room was heating up instead of cooling down. We asked worker for help but nothing changed so all we could do was open the windows. In the morning there was a breakfast but it was very common breakfast like very dry fruits and and the yougurts were from Germany (not natural).
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Utente ospite
Soggiorno: 2024년 2월
Altro
1.0/5
Pubblicata: 2024년2월15일
I was staying in Urbihop for 1 month due to the Business trip. The Reception worker who checked my room out was mean, ignorant, sarcastic and rude to me. First of all, The room and breakfast was book by the agency who was communication with the company. The reception wanted more information about my late check out and could not figure it out to ask the booker or the company, they sent housekeeper to my room and she entered while I was asleep. i informed the housekeeping the details that I knew from the company and carried on with my sleep ( as I work in the night shift ). Then in one houre I had another housekeeper entering my room while again I was asleep. I felt unsafe, uncomfortable and disrespected. I have been to many hotels, I have worked in hotel for 5 years myself and this approach is unbelivable. The receptionist who checked me out was so rude and mean to me I even asked her to call her manager and let me speak to them and as soon as I said that, she stood silent. Even When I asked to tell me where exactly should I write review about her she never answered. She needs to be replaced from that depratment if you want your hotel to be known for kind and professional staff members. I dont even have words to describe her attitude, her face and her sarcastice and rude approach with me. I hope this review will be visible for her Manager and if necessary even general manager to once and for all remove this toxicity and unprofessional employee from the company.
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Utente ospite
Soggiorno: 2023년 11월
Altro
1.0/5
Pubblicata: 2023년11월18일
The very poor service staff in the bar, there is a special change that worked on 18.11.2023, the people who work there are not inclined to work and if the customer tells them they are not satisfied with it, such people should not be with the service staff, but should sit at home in front of the TV.
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Utente ospite
Soggiorno: 2023년 1월
Famiglia
5.0/5
Eccezionale
Pubblicata: 2023년1월31일
We stayed in Urbihop for 2 nights, really enjoyed our stay here :) We got a large room with big bed and a couch were our daughter were sleeping, and she said it was comfortable :) In the toilet we found everything we needed and even more, there was a toothbrush with little toothpaste and even a razor (saved me, I didn't have to look for a shop :D) and other extra little things :) So that's a big plus for me :) Parking was free and delicious breakfasts! Great say and if we will travel again to Vilnius we would stay here again.
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Utente ospite
Soggiorno: 2023년 7월
Altro
3.0/5
Pubblicata: 2023년7월23일
The hotel average. The breakfast is OK The room was average. But the surprise was how rude some of the reception staff was.I had previously made arrangements for me to extend my stay at the same rate I had paid, only to find when I went to pay, that he had increased the amount. I explained that the price was prearranged but the person was quite annoyed with me. I felt very uncomfortably.It took some of the pleasure from my holiday.
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Risposta dalla struttura: Dear Anita M, thank you for sharing your opinion. it's good to know, you liked our breakfast as well as rooms were comfortable enough. As it is possible to feel from your comments, you left not happy about price variations once you decide to extend your stay (i am sure you wanted to extend it because you liked our hotel and stay) and i am sorry to find this. Let me help you to explain this situation, at our hotel (as I'm most hotels nowadays) we have the "best daily rate" and price af accommodation and prices may be different each day. If you wanted to extend your stay on a high-demand day, the price was higher, than low demand day, the same as with a flight tickets for example. Nevertheless, thank you for sharing your opinion :) Best of luck Benas A Rooms Division Manager