Hôtel-restaurant Campanile Grenoble Nord

Die Lage ist etwas außerhalb von Grenoble nur 10 Min. bis von CEA entfernt.

I have been a fan of Campanile hotels in France for 20 years and have used them 4 or 6 times a year en route to/from home to gites. in recent years I have booked via the Campanile website and get a 10% member discount. In the last 12 months I have had 3 contracts set up via the website and accepted by the hotels that have then been broken, ie not honoured, by the hotel. My recent booking at Grenoble Nord exemplifies the issue. I had booked for one night, 2 people at the half -board rate at 126.72 Euros. Having driven for more than 6 hours, excluding breaks, to get there and looking forward to a brief rest before the evening meal we were told that the restaurant was closed! A booking made and confirmed by the hotel on 24th April had been broken. We didn't want to drive elsewhere to eat. I agreed a new contract for B&B with the staff member on duty at 87.41 euros - a derisory discount in terms of the poor service and broken contract. In the morning I went to pay and was told that a debit of 94.32 euros had alreasdy been made to my credit card. This debit was not discussed and not authorised by me - a scandalous behaviour. A helpful employee, not the manager, gave me the balnce I was owed from her own purse. I have met the same situation with 2 further Campanile bookings where somebody thinks a pizza and a plate of mainly grated carrot is a viable alternative to the restaurant and charged at the same rate as the self selection of hors d'ouvres or sweets buffets and a choice of main dishes. This is a totally unacceptable business practice by Campanile hotels, showing nothing but contempt for the customers. My solution - I am trying IBIS next time.

Hotel campanile une horreur, clef magnétique défectueuse, bas de murs délabrés, joint de carreaux noirs, climatisation bruyante sommeil difficile , petits déjeuners négligés fruits pas frais . J'avais précisé que notre chienne malinois nous accompagnait et avons accepté de payer un supplément, ce qui ne m'a pas été précisé c'est qu'elle n'avait pas accès au restaurant j'ai trouvé ce fait malhonnête, nous avons failli repartir. Nous ne conseillons pas cet établissement à notre avis surclassé en nombre d'étoile.