Utente ospite
7 gennaio 2024
The place is really amazing. Small secluded hotel nicely designed in a beautiful spot. The rooms are nice, the pool in front of the beach is outstanding and the overall atmosphere is really relaxing. Staff is very (very) hardworking and nice. Sofia at the front desk helped us arrange everything (Wabi house visit, taxis, bikes, everything!). She is amazing. When we got to the hotel I had a room next to the kitchen which was a bit noisy in the morning when the kitchen staff prepared breakfast, not too much, just a bit. Since I enjoy waking up late, I mentioned it to Sofia who immediately changed the room and offered a complimentary massage. These are the small things that show true care for customers in hotels. Mil gracias Sofi! The massage was amazing btw, kudos to the masseuses as well! Staff at the restaurant/ bar were also amazing. Smiling the whole day and night every day (believe me these guys work really hard!). Very knowledgeable about the food, drinks they served and always had great recommendations I fully recommend the hotel, the place is really nice, great food, location is excellent (I saw whales from the hotel pool!) and the staff are devoted to making you feel at home. One side comment, there is a Japanese restaurant which is part of the same group, but not in the hotel. Kakurega Omakase. Skip that. Service in the restaurant is appalling, food average and the overall atmosphere is not engaging at all. The restaurant team should learn from the hotel team in terms of focusing on customer experience Stay at hotel Escondido, you will have a great experience
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