As Cascatas Resort & Spa Vilamoura

非常好的一家酒店，和希爾頓在一起，早餐也在一起，食物非常的豐富.房間很大，廚房用品齊全，洗衣機、烤箱、微波爐、鍋具、餐具一應俱全。兩室一廳適合一家四口，小童娛樂配套也很齊全！建議選擇

This is our fourth visit here, but it is sad to see the whole place has become very run down. Shower pressure non existent, no shelves in shower for gel/shampoo etc, broken tiles on the floor, and a general feeling of being very uncared for. Having lived in Portugal for many years, I am very aware of Portuguese culture and speak the language. However, the attitude of the front desk staff for the apartments is very miserable. To them the customer is a nuisance. This will be our last visit, and I am disappointed that even after making a complaint, no one got back to us because they couldn't care less.

Apartment really nice and bright with plenty of sunshine. All staff very helpful and accommodating from housekeeping to reception. Great to have breakfast at Hilton each day- only slight criticism is that pools could be heated- very cold!

Excellent room with great space and facilities for a small family. Pool, gym and spa all first class! Breakfast good if you come early, little bit of improvement could be made for those arrive late morning. Egg station is to die for though!

We are 2 adults and two kids, 10 and 14, recently staying at As Cascatas in a ‘2-bed luxury apartment’. Just under €2k for 6-nights half board in late October. While of course not as luxurious as a top end 5-star hotel the price is a lot lower too, and we found this complex good value, especially compared to other options in the Algarve for higher prices with less facilities. The apartment was a little scruffy looking and showing its age as other reviewers have noted (complex opened in 2007) but still decent quality and furnished fine. Furniture and fittings are not in new condition but apartment is spacious and has nice touches like master bedroom twin sinks and surround sound lg tv and audio system in main lounge. Colour schemes are dated but fine. Our room was cleaned every day. Restaurant staff, reception and everywhere around the complex are super-friendly, accommodating and professional. The Portuguese staff are warm and welcoming and have a calm and quiet demeanour. Cilantro restaurant is excellent and the half board menu really impressive. 3 course a la carte meal including several good vegan options. This really exceeded our expectations as we had assumed all meals would be buffet and it didn’t cost much extra. The lunch time bar / restaurant has standard pool food fare and is okay, but using the half board option for evening dinner is much better value. Games room is nice for the kids the odd day of poor weather - table tennis table, pool table, air hockey are nice, with some very old school games arcades. Sometimes the machines swallow your coins without letting you play! The spa is a gem, As Cascatas guests pay €25 for adults and €15 each for the kids to get in during family hours (945am - 1130am). It’s a very decent spa and well finished - and to allow kids in is something most places don’t even allow at all. Outdoor pools are not heated but there’s a small heated indoor pool - more for kids really as quite shallow. Rooms in As Cascatas not as opulent as in the Hilton but you get to use all the Hilton’s facilities so it’s a good value place to stay. The gardens and outdoor areas are well-kept despite their age and everything was clean and tidy. There’s a spar mini-market shop 10 mins away and the odd restaurant. Willies is a Michelin gourmand restaurant right beside the property but we didn’t bother with it with the kids. We also had a car hire for the week which we could park for free beside reception. Pinhal golf course just beside the resort also, just outside the Hilton lobby, you can rent clubs and shoes etc in the hotel lobby or at the clubhouse. You will find more sparkling resorts but you will pay a lot more for them. This is a good value, well-run place with an excellent staff to look after you.

Having had a lovely holiday in this hotel my experience has been completely spoiled by the fact that my credit card was charged twice on check out. I emailed the hotel on 3rd September, they replied on 4th September with no apology but they promised to refund my card. I didn't receive anything so I called the hotel on 8th October and was asked to forward my email correspondence which I did. I still have had no response to this email and no refund. Very poor customer service, be careful to check your payments to this hotel.