Hotel in zona Crisologo Museum, Vigan

Hotel Mercante was such a great part of my fun, peaceful, safe, educational, and rejuvenating stay in Vigan (Jan. 29-31, 2024). I had been skeptical at first about the 4.5 (out of 5) average rating that the hotel has received so far from Trip Advisor reviewers. After all, there are many other more popular (higher-rated and understandably higher-priced) options for accommodations in the city. But having enjoyed the Hotel Mercante experience myself, I do recommend the place for no-fuss travelers like me, who simply want a safe, clean, quiet, and efficiently run hotel. More than the basic amenities, however, there is something truly commendable about the hotel’s staff and management, with their warmth, care, and professionalism. Of course, hotel employees are trained to smile and to be polite, helpful, and efficient. But in my interactions with the Hotel Mercante team, I sensed a sincerity and an unobtrusive desire to be of assistance that is beyond the call of duty. Early on (before I had even set foot in Vigan or met anyone there in person), I had been relieved and grateful for the prompt and kind email responses I got from Hotel Mercante while I was searching online for accommodation options. I had emailed other hotels, but the responses from HM (particularly, Solenn and Sofie, Front House Associates) were not only prompt but also written in the friendliest and most professional tone. They courteously and clearly answered all my email inquiries. They were also considerate enough to offer the best room-rate options available, which meant a lot to a 60-year-old solo traveler like me. I also had fun getting some quick lessons on basic Ilocano phrases from Stan (the night guard, who welcomed me when I arrived early in the morning) and Sean (front desk officer, though perhaps his position may be higher—I met him the day I was leaving). “Agyamanak, ading!” (Thank you, young man/woman) and “ag pagna pagna” (just strolling or walking around to relax and enjoy the sights) will, from now on, be part of the limited Ilocano vocabulary close to my heart. I am also grateful to Sarah (front desk), Steve (housekeeping), Paige (Cantina Mercante), Shea, Suzy, and others whose names I wasn’t able to get. For solo travelers and for families or groups, Hotel Mercante is value for your money. But most of all, it is value for your (even more precious) time and trust. It may not be the most popular or most expensive/trendy/classy hotel in Vigan, but all I really needed was a place for homey, clean, safe, quiet, reasonably priced and very conveniently located accommodations—with excellent service and heartwarming staff. And I definitely, thankfully, got all that at Hotel Mercante.

Siamo appena tornati dalla nostra visita a Vigan, Ilocos Sur. Pensavo di scrivere questo recensione prima di iniziare a lavorare e a fare le cure di casa:-) L'intero personale, iniziando con Jackie, Jo e tutti gli altri, ci facevano stare come la nostra vera casa. Il hotel ha tenuto il suo posto pulito e sane, mantenendo l'aspetto culturale storico del posto. Il bagno è aperto e ci offre asciugamani puliti e asciugamani completi. Se vuoi andare a cavallo, Jo ha fatto un buon lavoro trovandoci un bel cavallo (il suo nome è ”Castanio”), forte e forte. Hotel Felicidad ci ha fornito una lista di posti da vedere. L'hotel ha il proprio grande parcheggio che è sicuro. Anche loro hanno il proprio trasporto che si occupano dei turisti (su richiesta) per portare a fare shopping intorno alle sezioni della Calle Crisologo. Il loro wi-fi ha un forte segnale. Non sono sicuri di un centro commerciale, perché ci siamo visti per una piacevole visita. È meglio visitare la ”Calle Crisologo” alla fine della sera. La bellezza delle case storiche rivela ancora più il loro significato. Cerca di visitare la Torre Bell, non perderla! Raccomando altamente Hotel Felicidad a tutti. La sua vicinanza è migliore per attrazioni turistiche, ristoranti, chiese, baccheria e molto altro.

L'Hotel Vegan Plaza si trova nella migliore posizione - all'inizio della Calle Chrisilogo. È conveniente e facile raggiungere da qui a qualsiasi posto. Il Kalesa (cavallo e carico) e i tricicli sono situati proprio davanti all'hotel. La sorgente è a 7 minuti a piedi da qui e a 8 minuti a piedi dalla stazione di autobus. L'hotel è molto pulito e ben mantenuto. Il personale è amichevole e utile. Tutto quello che si chiede è stato visto immediatamente e con un sorriso. La colazione era buona, ci dovrebbe essere più varietà. Forniscono in camera massaggio che era grande. Hanno 2 ristoranti che forniscono una varietà di piatti locali. Il bagno è piccolo, tuttavia la doccia era fantastica. Questo è un ottimo hotel e sarei sicuramente rimasto qui quando arrivo a Vigan.

Buona posizione! Pulizia e pulizia molto rapida. Ho chiesto a un calesa di guidarci intorno alla città, e hanno detto sì, hanno un contatto che ci prenderà al momento stabilito; e poi il tempo è arrivato e il calesa non è apparso, hanno chiamato il calesa guidatore e ha detto che ha un cliente. Quindi ha consigliato alle persone dell'hotel di dirci di andare a prendere Calesa al parco. Questo (servizio) sarebbe stato 5/5 se ci avessero immediatamente detto che è la stagione occupata, quindi non sappiamo se qualcuno può prendere te (e poteva averci consigliato di andare a prendere un calesa nel parco Burger dove c'è una stazione. Invece erano eccellenti!

Bello luogo per stare con la famiglia e ciò che ci piaceva più sono animali amici. I letti sono molto morbido e confortevole e il loro buffet colazione era delizioso. Il proprietario è molto accogliente, il personale è molto utile. A 2-3 minuti a piedi dalla Calle Crisologo. Certo, saremo di nuovo qui.Grazie.

Overall experience is very good with a few suggestions for improvement. The room rate is relatively lower. The facilities are new - freshly painted walls, spotless room, newly built restroom, cool aircon, and free parking. The staff are very friendly as well. The hotel location is still near Calle Crisologo and Plaza Burgos, less than 10 minutes walk. There is a tight road going there and after the short bridge, the vicinity becomes residential and dimly lit at night. The hotel seems newly built and still lacks a few necessities in the family room: bidet, shower heater, shower partition/curtain. The wifi signal is strong in the hallways (at room 12) but very weak inside the room. Overall, the hotel has a strong potential to be a perfect alternative to established hotels in Vigan if they can improve further.

Ho soggiornato all'Hotel Le Dream quando era aperto per la prima volta. Il personale era molto amichevole e accogliente. Mi hanno assicurato di soddisfare tutte le mie esigenze. Le camere erano molto lussuose e confortevoli e l'aria condizionata era celeste nelle Filippine. Inoltre, super comode cucchiai e bianchetti! Infine, il cibo e le bevande erano fantastiche e super fresche. Avrei sicuramente consigliato di andare qui per il vostro prossimo soggiorno Vigan!

We decided to stay here for the new year to escape Manila and the loud festivities. It was indeed quiet and that was nice. Staff was nice enough and helpful. Although at times it felt like they didn't really know what was going on most of the time. We asked if there were any new year activities planned and they said there weren't any. Which wasn't surprising since there were animals and loud noise would have scared them. But I would have at least expected some type of greeting the new year event at the restaurant for the guests. Like a small gathering and a countdown. Maybe some champagne or cider. But no. Nothing at all. There was also no explanation on the inclusions for the stay. Like how to feed the animals or tours. Nothing was offered. You had to ask them about it. The rooms were OK and clean. Comfy and the hot shower was working. But for some odd reason they didn't think to have phones in the room? You can't call the front desk or the restaurant. You have to physically walk there or call them with your own cellphone. Which was definitely frustrating. The pool was dirty. Looks nice in the pictures but there was grime and sludge in the pool. The food was so/so. So we decided not to order anything. The free breakfast was also so/so. Watery soup, watery juice, and the food itself was just pretty plain. They never fully filled the buffet area. They would only add a small amount whenever it was empty or near empty. So I was afraid that maybe if you get there a bit late they wouldn't refill the buffet and you'd be stuck with whatever was left. There was also no bread station or choices for drinks. No cereal and milk. Their free shuttle to Calle crisologo also only went up to 8pm for pick up. I mean that's like the bare minimum. That's when the fun begins really. So best to take your own vehicle instead. We didn't visit the Baluarte since it wasn't really explained to us and when we checked out we asked if it was still possible to get a tour with them and their golf carts/electric vehicles but they said no. They were charging and none was available. But honestly I think they just lied since we already checked out. So overall it was an OK stay since it was quiet and relaxing and I was with my family and kids and they enjoyed the animals. Would I stay again? Probably not unless someone else is paying. All the brochures made a big deal of the animals etc but they never really explained anything about it so it was just a regular hotel thing for me with random animals around.