Recensioni su Lily Hotel Vientiane

Risposta dalla struttura: Dear guest:Hello! Reading this unpleasant stay experience you wrote, we are filled with guilt and self-blame. We are truly very sorry for bringing you so many troubles and making your originally beautiful accommodation time extremely terrible.First of all, the matter of the door key is indeed our negligence at work. We didn't handle it properly and it also triggered an unpleasant argument. This is extremely inappropriate. We offer you our most sincere apology. We will definitely strengthen management later to avoid similar situations from happening again.As for the malfunctions of the air conditioner and water heater, as well as the poor sound insulation effect, this has seriously affected your living comfort. It is because we didn't do a good job in facility maintenance and room condition control. We also attach great importance to the stained bed sheets and the noisy bed. We will immediately conduct a thorough investigation and rectification, and strictly require cleaning and furniture maintenance work to ensure that we provide a clean, comfortable and quiet accommodation environment for every guest in the future.Regarding the embarrassing matter of you being mistakenly regarded as unpaid, our employees are really too careless and lack initiative in communication. This has made you wronged. We have severely criticized the relevant personnel and will arrange comprehensive training to improve the professional quality and service awareness of the entire team and never let such mistakes happen again.We deeply know that this bad experience has greatly damaged your trust in us, but we sincerely hope that you can give us a chance to make up for it. We will definitely learn from the pain and make comprehensive improvements and upgrades to strive to make the hotel take on a new look. If you come again next time, you will definitely feel a completely different and satisfactory accommodation experience.Once again, we express our deep apology to you. Sincerely wish you a smooth journey and everything comfortable in the future. Looking forward to you giving us another chance. We will definitely go all out and live up to your expectations.

Risposta dalla struttura: Hello! Thank you for staying at Vientiane Lily Hotel. I am glad that every link of the hotel can be recognized by you. Through your meticulous description, you can feel the happiness brought by this trip, which is what our service providers have been pursuing. Thank you again for your praise. It is our greatest honor to be recognized by you, and it also gives us great motivation to continuously improve and innovate in our future services. We look forward to your coming again and we will serve you wholeheartedly!

Risposta dalla struttura: Dear guest: Thank you for your comments! We are happy to amaze you, and we apologize for the inconvenience caused by the distance from many attractions, but we are pleased to be able to serve you at an affordable price. We will constantly strive to improve the quality of service in all aspects, and hope to bring you more surprises and convenience in the future. Looking forward to welcoming you again!

Risposta dalla struttura: Dear guest,We are glad to hear that you think it's fine. We always strive to provide satisfactory services and a pleasant environment for our guests. Your feedback is a great encouragement to us.We will continue to work hard to maintain and improve our quality. Looking forward to your next visit and believing that we can bring you more surprises then.

Risposta dalla struttura: 親愛的家人：您好！有時幸福只是一種感覺，衹要用心感受，它時刻縈繞在我們身邊，記憶中的很多東西，因為幸福的感覺，時間再久，心境依然不變。享受生活，分享喜悦，感謝您對我們的喜愛，因為有您，我們是幸福的！感謝您一直以來的支持，也感謝您對我們的關愛！

Risposta dalla struttura: Dear family, we are deeply sorry for the unpleasantness you encountered in our hotel. For the performance of customer service, we will strengthen the training, so that customer service personnel can provide more sincere and practical services, rather than just superficial words. We do have some inadequacies in the implementation and communication of the late check-out policy, and we will immediately adjust and optimize the relevant processes to ensure the accuracy and consistency of information transmission. Thank you for pointing out our problem. We will also learn from it. We will constantly strive to improve. At the same time, we have been committed to providing guests with a warm, comfortable and quiet accommodation environment, and look forward to the opportunity to let you see our progress and changes in the future. Again, I apologize for the trouble.

Risposta dalla struttura: Hello, dear family, I am sorry to leave you a bad impression during this stay. Unfortunately, a short circuit in the area caused a power outage during your stay, which resulted in the unavailability of breakfast and hot water. In order to prevent this kind of thing to happen again, the hotel leadership takes it seriously, has begun to buy a generator in case of need. Make sure it doesn't happen again. Our hotel attaches great importance to each guest's check-in experience, will give you a satisfactory reply. I apologize again and WISH YOU A Happy Life!

Risposta dalla struttura: Dear Lily family, Hello, thank you for your support, our hotel because the floor height did not meet the requirements of the elevator installation, but if you have any luggage, our receptionist will take it upstairs for you. Of course, if you have any problems during your stay, please contact the front desk 24 hours a day. Lily is looking forward to meeting you there.

Risposta dalla struttura: Dear family: Hello, we are sorry to have caused you a bad check-in experience! Our hotel's external network is presented with real-life photos, and the room type information is guaranteed to be true and accurate. All room pictures have undergone on-site verification and review by the platform. You can see the real situation of the hotel room on the platform, including whether it is air-conditioned or not. You may not have paid attention to it. You have booked our cheapest surprise blind box room, which does not include air conditioning. In addition, due to climate reasons causing mosquitoes, our hotel is equipped with mosquito coils. If you have any problems during your stay, you can contact us. The front desk is available 24 hours a day to solve the problem for you. Lily Hotel looks forward to meeting you again

Risposta dalla struttura: Dear guest,We sincerely apologize for the inconvenience and discomfort you've experienced during your stay. It is truly unacceptable that there were no towels in the room and that it was not clean.We have immediately taken steps to address these issues. Our housekeeping team has been reminded of their responsibilities to ensure that every room is thoroughly cleaned and properly stocked with all necessary amenities, including fresh towels, before guests check in.We value your feedback highly as it helps us identify areas where we need to improve. We would like to offer you a complimentary upgrade or a discount on your next stay with us as a gesture of our apology.Once again, we are deeply sorry for the disappointment. We look forward to the opportunity to serve you again and make it up to you with an exceptional stay.

Risposta dalla struttura: Dear family: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!

Risposta dalla struttura: Dear guest, we are very sorry to hear that you have had such a bad experience with our hotel. We will attach great importance to the issue of uncleanliness and unsafe appearance you raised and immediately rectify it. For hygiene issues, we will strengthen cleaning efforts, conduct comprehensive inspections and cleaning of rooms and public areas, and ensure that every corner is clean and tidy. Regarding safety, we will re-examine and improve our security measures, increase patrol frequency, and ensure the personal and property safety of our guests. We sincerely hope that you can give us an opportunity for improvement, so that you can see our efforts and changes during your next stay. We apologize again for the unpleasant experience we have caused you!

Risposta dalla struttura: Dear customer, it's great to hear that you like our place so much! Your love is the greatest encouragement to us. We will continue to work hard to maintain the beauty here and bring more surprises and joy to you and every guest. Looking forward to your return, let's continue to create beautiful memories together in this beautiful place

Risposta dalla struttura: dear family: Hello! Sometimes happiness is just a feeling, as long as the heart to feel, it always haunts us around, the memory of many things, because the feeling of happiness, again for a long time, the mood is still the same. Enjoy life, share the joy, thank you for our love, because you, we are happy! Thank you for your support all the time, also thank you for our love!