Mariahilfer Boutique Rooms - Virtual Reception & Self-Checkin

The room itself was fine for only 2 nights but the location was not so convenient. Public transportation was easy for this location though. We had a situation the second night of our stay at 1:00AM the day of our extremely early flight. The lock was broken and the codes on the door wouldn’t work. We waited over an hour and there were 2 people that had waited over 2 hours for someone to come fix the entrance door. I wasn’t sure why they didn’t come earlier for the couple. Although this wasn’t their fault that the lock broke the way they handled it after was not accommodative for the inconvenience. I would not stay here again. They also refused to give us a discount for that night after we helped open the door.

It is not a hotel, terrible check in service. No proper room service, missing towels, not sharing wifi code. Missing instructions, no response on whatsapp number

This is a terrible place to stay, we booked the room since it was in a good location but the rooms and services were terrible, The virtual checkin is a terrible experience. No response from the staff, wrong check in information and response. The number is not responding and we had to check in after 2 hours of waiting

We arrived in the evening to a very disappointing room . The first thing we noticed was the awful smell , it was a mix of stale tobacco and musty. Then on further looking around there were hairs on the bed , fluff on the floor and the room was so very small , with 1 coat hanger for two women for a 3 day stay ! No tea/ coffee making facilities. No plug in the bathroom sink . We rang the number as advertised if there was any problems ... It took several messages and about 40 hours before anyone came with a few more hangers, an old dirty kettle, two cups and 2 towels ( which were hard and crusty to touch ). We asked several times to be moved to a different room or refund so we could go to a different hotel without any lick . We were just told to be patient and wait for a response!This cost us a lot of money for 3 nights , we were so very disappointed and unhappy with our stay .

Absolutely terrible. Lack of communication from the staff and we were kicked out of our room due to “an overbooking issue” they did move us to a room across the city but much more out of the way of everything downtown. Definitely not the same location we had paid for. Staff was rude and refused to return calls or texts in a timely manner especially when it came to check in information. I would highly recommend staying here! That is if you wish to have the most complicated, stress-inducing, frustrating, disrespectful, god-forsaken stay of your entire life. My uncle had a more comfortable stay in a hole in the ground during desert storm. Wouldn’t send my worst enemy to this hotel. We had paid extra for a late checkout yet were still pushed and rushed out of our room 30 minutes before checkout. I had to answer the door in my thong to be welcomed by a man smoking a cigarette in my face telling me we had 10 minutes to evacuate the room for cleaning. Not sure what they could’ve possibly been in such a rush to clean. Perhaps the noticeable smell of mold in the walls? This was the most on top of things they had been throughout the entire stay. Wouldn’t be surprised if there was a dismembered corpse in the walls. I believe there would be better vacation accommodations on the back side of satans taint. At this point, only God may be able to forgive the heinous acts this hotel put us through. I will pray for you. Thank you and goodnight.