Pension Liechtenstein

I’m sorry to have to say that this was nothing like a hotel at all in my opinion. I’m even more sorry to say that *********** weren’t interested in the issues raised and have ignored my messages trying to alert them to my concerns for sole female visitors. I was travelling on my own and when I arrived at the property I was confronted by an old dark empty building with a lady at the desk who told me she was about to leave for the evening and that the hotel would be unmanned overnight. I’ve never felt like this at a *********** property before (I’ve been using them for many years) but something just didn’t feel right. It was deadly quiet, there were no lights on in the hallways, no other people, no staff, no cleaners, no guests - nobody. The corridors were echoey and I began to feel extremely nervous at being left there on my own overnight. Whats more, to access the property from the street you have to walk through an isolated alleyway with various doors off it, then through an isolated bike park and finally through a main door which takes you to the empty building. I would be coming home late in the evening and with nobody else around it just wasn’t an option for me to stay. I explained to the lady at the desk that I felt very nervous about staying in the building without anyone else around and that I didn’t want to stay - I apologied for feeling this way. She gave me a very well rehearsed terms and conditions speech which was unsympathetic and robotic and made me think this was not the first time she had to deliver this dialogue. Basically, I would have to pay the full €214 for my 2 night stay. I decided not to argue but in putting my safety first I paid the money, took the keys and started calling the local hotels (real hotels) for availability. I found a lovely 3 star acccomodation that was very welcoming, provided a hot breakfast, warm room, various staff with the desk manned 24 hours a day and I was immediately relieved. The next morning I went back to Pension Liechtenstein to give my keys back and said I wouldn’t be staying. The same lady tried to say she’d undercharged me by €10 which she asked me to pay… I’ve honestly never known anything like this. So please do be aware, this does not feel like a safe place to be if you are on your own. I’m also extremely suspicious of the reviews which make this property sound vibrant, lively, friendly and a really good option. It was absolutely not. I’m just sorry that *********** were not willing to investigate my concerns any further than telling me they’d called the hotel who had put their mind at rest. If you’re thinking about booking, it’s probably best to compare against a few other sites and read their reviews as well.