Mandarin Oriental, Vienna

Hôtel magnifique, bien situé, décoration top. Le personnel était très sympathique. Petite amélioration qui pourrait être faite: les sets de vanity qui ont été utilisés ne sont pas remplacés durant le séjour.

Vienna vanta ora un altro hotel di lusso. L'ingresso è imponente e regala un'esperienza "wow" duratura a ogni passo. Ospitato nell'ex tribunale commerciale, l'hotel offre 86 camere e 52 suite con servizi sobri e confortevoli, senza alcuna ostentazione. Gli interni sono eccezionalmente accoglienti, sebbene lo spazio non sia eccessivamente generoso. Sono disponibili appartamenti attici all'ultimo piano, completi di servizio concierge completo. Gli spazi comuni includono l'Atelier 7 # BRASSERIE, # CAFÈ, # IZAKAYA & BAR e il ristorante # LE SEPT per una cucina raffinata. A parte la struttura originale del tetto, ho trovato la BRASSERIE, con il suo fascino da sala colazioni, piuttosto deludente. I suoi elementi Art Nouveau mi hanno ricordato troppo il ristorante di un altro hotel non lontano. La musica di sottofondo durante la mia visita era troppo dominante e, a mio parere, ben lontana dall'essere all'altezza dello standard generale dell'hotel. Bevande: una selezione originale, presentata con eleganza. –> IN BREVE: Atmosfera: Hotel: TOP! Servizio: motivato e molto attento. Cibo: un'altra volta.

Ciao! Siamo appena tornati dal nostro viaggio annuale di Natale, quest'anno ai mercatini di Natale di Budapest, Praga e Vienna. Dopo aver trascorso dei piacevoli soggiorni al Four Seasons Budapest e al Four Seasons Prague, abbiamo fatto il check-in al nuovo Mandarin Oriental Vienna. Dato che il Mandarin è nuovissimo, ho pensato di lasciare qualche commento (sarò felice di commentare gli altri hotel in caso di domande). Nel complesso, sono rimasto molto deluso dal nostro soggiorno. L'hotel è nuovissimo, quindi mi aspettavo qualche problema di servizio. Tuttavia, dato il marchio e il prezzo (le nostre camere costavano 1200 e 1500 dollari a notte), mi aspettavo che fossero sicuri di poter offrire un soggiorno fantastico. Purtroppo non è stato così. Di seguito descriverò in dettaglio alcuni dei numerosi problemi di servizio. Tuttavia, anche il prodotto finale nel complesso è stato deludente. Mi aspettavo che questo sarebbe diventato il nostro nuovo punto di riferimento a Vienna, ma non sono sicuro che potrà mai competere pienamente con alcune delle strutture esistenti. La hall e l'area check-in hanno una scultura unica, ma manca un po' di magnificenza. Nonostante alcune decorazioni natalizie, la hall e i corridoi erano molto asettici (devono aver usato tutte le lampadine bianche luminose che sono riusciti a trovare per i corridoi!). C'era anche della pubblicità ingannevole: avevo prenotato una Mandarin Room e una camera al piano terra per mia suocera. Al check-in, la camera al piano terra aveva solo la doccia (tutte le foto e le informazioni scritte indicavano una vasca da bagno). Sono comunque riusciti a spostarla in una camera con vasca. La Mandarin Room era spaziosa ma un rettangolo stretto. In base alle esperienze passate, le Mandarin Room di solito hanno qualcosa che le rende uniche, ma questa camera non ce l'aveva: era semplicemente più grande di circa 1,5 metri di spazio libero al centro del rettangolo rispetto all'altra. Gli arredi e le finiture erano belli, come ci si aspetterebbe da un hotel di lusso nuovo di zecca. Il sito web elencava anche 4 punti di ristoro: due ristoranti, un bar e una caffetteria/pasticceria. A quanto pare, si tratta di un unico ristorante: la sala da pranzo raffinata è una sala privata, la pasticceria è un bar con un carrello di dolci in un angolo, e il bar si trova nell'altro angolo. Sebbene lo spazio simile a una serra sia incantevole, sembra un po' troppo economico per un hotel nuovo come questo. La colazione era indicata come a buffet. Invece ci hanno servito un'étagère, un vassoio a tre piani con frutta, pane e poi una crema di barbabietole con crudité. Questo deve essere ancora più dispendioso di un buffet, visto che quante persone divoreranno la crema di barbabietole la mattina presto? Inoltre, non è l'ideale in un hotel nuovo, perché sai che il servizio sarà lento, quindi almeno il buffet ci avrebbe permesso di entrare e uscire velocemente. Quando ho chiesto solo la frutta che abbiamo effettivamente mangiato la mattina dopo, ci è stato comunque servito il vassoio completo, quindi ci siamo goduti le nostre tre fette di ananas e un po' d'uva, mentre il resto è andato sprecato. Anche la posizione non è all'altezza delle aspettative. È a 5 minuti a piedi da St. Stephen's, che era incantevole a Natale, dato il mercato. Ma al di fuori di quel periodo, non sono sicuro che sia l'attrazione principale. L'ambiente circostante

The hotel is brand new, or rather, it was created by the reconstruction of an existing building. The design is incredibly beautiful. The entrance lobby and reception have an intimate atmosphere, which is complemented by a wonderful scent that will transport you outside of ordinary time. Everything is very clean and well maintained. The room cleaning was always flawless and discreet. Everything is of very high quality (bathrobes, slippers, hotel cosmetics, tea, coffee in the room, etc.). I chose the hotel because of the beautiful wellness. The pool, as one of the few in Vienna, has a really pleasant water temperature and is equipped with massage jets. The design of the space is truly beautiful and evokes well-being and relaxation. In the wellness, one employee actively offered me tea and water - Reniegene, to whom I thank very much for his services. He was really very hospitable and professional. Everyone should provide it, not just anyone, or tea should be freely available somewhere. Otherwise, infused water with citrus is in the relaxation room. Unfortunately, no one refills the ice, so the water with fruit spoils in the heat and the water tastes stale. There are only 4 sun loungers by the pool (there could easily be two more). The sun loungers are very short, so if you are not only 1.5 m tall, your legs will be sticking out. Too bad, because they are very beautiful sun loungers. The gym is one of the best I have seen in a hotel. Breakfast was served only a la carte during my stay. The menu is not very varied, but everything is fresh and high quality. I missed the sparkling wine, which is included in most 5-star hotels in Vienna. At breakfast, I recommend communicating with the staff a lot so that they bring you everything you want, because they do not have everything on the menu, but they will do it. They will bring great homemade pastries on request - sweet and savory, but you have to ask. I wish you many satisfied guests from the start. I would love to come back.

The hotel’s location is absolutely perfect. Right in the heart of the city, yet away from the busiest tourist streets. It’s a fairly quiet area. The atmosphere at the hotel is serene and stylish. Of course, a new hotel is usually stylish, but it feels like they’ve put effort into respecting the building’s history here. Everything in our room was just right, although storage space was a bit limited. There’s enough storage space for a few nights’ stay, but for a longer stay, you’ll need more closet space. Perhaps upgrading to a higher room category would solve that. Cleanliness was top-notch, and the Wi-Fi and other amenities worked flawlessly. A minor complaint is the TV interface (MO), which could be better. There were enough electrical outlets, and they were in the right places. There were no complaints about the noise level. The comfort of the bed is probably a matter of taste, but for us it was way too firm. One small complaint is about the inconsistency of housekeeping. Sometimes things were arranged with a bit of thought for the guest’s perspective, and other times they were not. The value for money was a bit of a letdown, as one would expect everything to be top-notch at this price. A minor complaint is the poor control of the room temperature. You can only adjust the temperature yourself using the air conditioner, and it felt like you couldn’t get it cool enough. On the other hand, when the cooling was on full blast, it created a slightly unpleasant cold draft. Overall, a good experience, though there were some oddities with the breakfast service. Everyone was very polite, but orders were mixed up or forgotten, and we had to ask for the bill several times, yet it still didn’t come. This may be due to the stiffness of a new operation, but it should be corrected as soon as possible. However, there were at least enough staff members, so that wasn’t the reason. I still believe they do have a bright future ahead.

We really enjoyed our stay here. The hotel is brand new and the location is amazing, right behind St. Stephen’s Cathedral. The rooms are spacious, beautifully designed, and everything feels very high quality. Staff were genuinely friendly and welcoming. We also loved the bar cocktails and the breakfast — carefully selected dishes, all fresh and really tasty. The spa area was super relaxing, with a warm pool and a very peaceful atmosphere. We would also like to thank the hotel team for making our wedding stay truly special. They helped us with all our requests and arrangements and made our wedding day feel smooth, relaxed, and even more enjoyable. Would definitely recommend staying here when visiting Vienna.

Perfection. Loved our 4 days at the Mandarin. We ve been to Vienna many times and stayed at luxury hotels. Mandarin is one the best. Its very close to main attractions but on a quiet residential street which we really appreciated after a hectic day. The staff was amazing, from receptionists to bellboys to waiters. Their attention to detail, friendliness and humility was much appreciated. The hotel/“ is brand bew and rooms are large! and modern and beautifully designed. Breakfast is a la carte with many options and has impeccable service without the chaos of a buffet. Thank you to entire staff for making our stay lovely.

The Mandarin Oriental Vienna is a beautifully designed hotel that feels completely new and impeccably maintained. The interiors are elegant and refined, and the room design is particularly impressive — very well integrated with the Viennese architectural context while still keeping a subtle oriental touch that reflects the brand. Everything feels extremely clean and the finishes throughout the property are impeccable. Perfect marble installations everywhere including the bathroom. The elevators are very fast and silent, which adds to the overall sense of calm and efficiency. The bathroom was also very comfortable, especially thanks to the heated floors, which are a very pleasant detail during colder days. The gym is another highlight: very spacious, equipped with new, high-quality machines, and clearly designed for guests who actually want to train properly. A small but thoughtful touch was the availability of water in the elevator hall, which proved surprisingly convenient. There are, however, a few aspects that could be improved. Breakfast did not quite meet the level one would expect from a Mandarin Oriental property. It would feel more complete with a bread and pastry basket on the table or a more elegant presentation option, and the quality of the à la carte dishes was somewhat average. The teas also felt underwhelming and not of the quality typically associated with this luxury hotel brand. The pool water itself is kept at a very pleasant temperature, but the surrounding environment felt way too cold, which makes it less inviting to spend time there. In the room, the duvets were too warm for the ambient temperature and the pillows were not particularly comfortable. It was difficult to find the perfect temperature set for all night every single day. The bathtub is also quite small, which feels slightly out of place in a hotel of this category. Some of the Diptyque amenities scent could also be reconsidered — particularly the body lotion scent, as there are better fragrances within the brand. From a design perspective, the coat rack in the entrance hall of the room did not seem to fit well with the rest of the interior concept, which was besides that just perfect!.. The fragrance used in the elevator hall felt way too strong and chemical!! Overall, the hotel offers a very refined and comfortable stay, but a few details could be adjusted to better match the otherwise excellent standard of the property.

This is a beautiful hotel, where art deco meets modern design. It is situated only minutes walk away from the centre of Vienna but is located away from the main noisy roads. The staff are brilliant , understanding , thoughtful, caring and knowledgable. We had a lovely room, big enough for all our needs with plenty of storage space , seating and a very comfy bed. The hotel has its own cafe/ cake shop , a brasserie , bar and fine dining. All are these are located in an atrium that gives light and space but at the same time also gives you a feeling of privacy. It is a clever design so you never feel enclosed but at the same time you appreciate that you are in a separate dining area but also getting the advantage of the buzz and atmosphere. Le Sept , fine dining was excellent , delicious food and presentation. Equally the same for the brasserie. We also tried the exceptional room service offering. The hotel spa is amazing and the gym is also very good. Followed by a relaxing coffee and cake in the cake shop. Finally the staff are brilliant and help make the whole experience amazing.