Hotel in zona The 1892 Victoria County Courthouse, Victoria

Ho avuto un progetto di lavoro vicino a me e vedendo il numero di crickets nel luogo di lavoro, mi preoccupavo dell’hotel; non ho avuto problemi di vedere nessuno nella stanza; ci sono alcuni anatre di zucchero (i super piccoli) di cui so difficilmente riesco a sbarazzarmi. Finché non lasciate il cibo fuori, non dovreste vedere altro che un paio di persone. C'era un cricket morto nella hall che non si è svuotato o svegliato mentre ero lì. L'agente del desktop, Mackenzie, era molto gentile. Gli altri erano carini, ma non benvenuti; c'era qualche incoerenza con le camere per quanto riguarda i controlli del condizionatore d'aria; una stanza che avevo controllato era la parete, l'altra dall'unità stessa. Non ha fatto nemmeno un grande lavoro per mantenere una temperatura coerente, ma potrebbe essere dovuto alla temperatura esterna, che era molto calda.

Se si soggiorna in un hotel, si aspetta che l'hotel vi fornisca i tovaglioli ogni giorno nella vostra stanza, e prenda la spazzatura ogni giorno. Invece, abbiamo dovuto chiedere i nostri tovaglioli ogni giorno, e prendere i tovaglioli di nuovo nella nostra stanza a causa di COVID??? Anche le ragazze non hanno cambiato nessuna delle nostre lenzuola a causa di COVID, e abbiamo soggiornato 4 notti! Se COVID è un problema, perché non ci sono maschere indossate, compreso questo personale???? (Le maschere di questo hotel non erano indossate da nessun lavoratore, in particolare, nessuna ragazza indossava maschere, nessuna persona di servizio frontale, nessun colazione personale!) Le pianure dell'hotel non erano contrassegnate per la distanziatura sociale. Inoltre, le femmine non raccoglievano la nostra spazzatura ogni giorno. E poi, quando siamo arrivati nella nostra stanza, il secchetto per capelli era scomparso (solo una piastra da dove si pensava di montare il secchetto per capelli era sulla parete del bagno.) Il ferro della nostra stanza era scomparso anche. Ci fu promesso un asciugacapelli e ferro come annunciato quando ci fu prenotato la nostra stanza. Il desk front non era preoccupato che questi oggetti fossero mancanti. Il asciugacapelli e ferro erano promessi entrambi come parte della stanza. Ci servivano questi oggetti come parte del nostro soggiorno. Quando abbiamo menzionato gli oggetti mancanti dalla stanza all'ufficio frontale, non sembravano preoccuparsi, o fare qualsiasi sforzo per risolverli! Perché noi (i clienti) paghiamo così alto prezzo per rimanere in questo hotel se puliamo le nostre stanze e dovevamo ottenere le nostre tovaglie da usare quotidianamente, e l'attrezzatura promessa non c'era. Tutto l'hotel è fornito è un posto per soggiornare e un letto per dormire in!!! Il nostro conto totale per questo viaggio di 4 giorni per soggiornare nel Rm disabile 125 era $325 ($81.25 per notte)!!!

Room was excellent, location is excellent. But I must tell you, MAKE SURE YOU GET A RECEIPT. and if you are checking in with a party good luck. This hotel staff and even the corporate staff have completely failed. A very long story short. We ( my wife and I) were unfortunately at the hotel for a funeral, we had a group rate of 75$ a night. We checked in and were given a handicap room ( which we did not request). We figured this was all they had left, and continued on. The next morning my wife left to the funeral church service while I was getting ready, a housekeeper walks in. And I called out multiple times thinking it was my wife. Finally after the third time the house keeper replies, apologizing and just leaving. About a minute later I get a call from the front desk. Asking did we change rooms in the middle of the night? No we did not. We have been in this room all night. We go to check out. My wife informs them what happened and they said they would fix it. We had no time to wait as we had to go to to the burial of her family member. Later that day we see multiple charges, first one was we found out was just the temporary hold, one was the actual charge and another was a random $200+ charge. We called immediately and were told we CHANGED ROOMS to a suite . Which we did not. (Check the cameras) we disputed this and they forwarded us to the managers number. She did not answer so we left a voicemail. They next day we had no response. So we called again. Now the story changed to we actually got TWO ROOMS. One being a suite and one being a regular room. Which once again, we did not. So they forwarded us to the manager again. Once again no answer. The next day, no one reaches out again. We call AGAIN. Now it changes back to the old story. That we checked into another room in the middle of the night. We Disputed again, ”The Manager just left but is turning right around to assist you” which was a lie. Saturday finally we get the response. Well no manager is in on the weekend. We stated to her we've been trying since Wednesday. ”Oh well the manager has been on vacation since Tuesday and no one knew about it”. Monday we call again. And lo and behold! Sent to the managers number again. And what do you know. She doesn't answer. We left a voicemail. Stating we were taking this to corporate. NOW the corporate is having issues as well. After a lengthy call they said they admitted there were many discrepancies from the hotels information. And would get back to us after the investigation. And now I just received an email stating they have no record of our stay. ( Funny how they can charge us still for both a suite at 97.27 and a regular room at 89.27 but can't see it) so I sent a lengthy email about that as well. As an FYI for anyone looking to stay here. I wouldn't, but if you must ABSOLUTELY do NOT check in with Lexie, who was the one who checked us in, and recieved the majority of our calls. And repeatedly lied to us or misled us. If I could give you

The Courtyard Marriott is a Hidden Gem. I stay there when I go to town to visit family, I'm originally from there I moved away in 1981. I was there this past weekend 8-24-24 and rented the conference room for my sister's 60th Birthday Celebration. What an Amazing time we had. The staff was Amazing. A Special shoutout to Brenda, David, and Very Special shoutout to Angel the Bar Manager, Angel the Food was Amazing!!! If you haven't tried the food please order some and check it out, Wings, Meatballs, Flatbread Pizza and Salad, Hamburger. AWESOME !!!!!