Hampton Inn & Suites Binghamton/Vestal

Room A/C did not work well

卧室乾淨舒適自然環境好 Hampton Inn & Suites Binghamton/Vestal

This property has been closed by the fire department for several days prior to my arrival and yet nobody from ******* nor the property told me about this. I arrived to a closed location that I was unable to check into with a toddler.

AWESOME STAY! Booked this as as a couples getaway for my husband and myself. I was very surprised at how quiet this hotel was being in a busy city area but it sits on a hill above the main road so you hear and see no traffic. It was very clean and updated. I was the most impressed with the fact there was a walk in shower as opposed to the standard tub/shower unit (I have a disability that makes it difficult to step into a tub unit but i dont require a roll in shower) this made me feel so much less anxious about falling.

Staff were friendly. Room was clean and quiet. The hotel is up from the street so it had great views of Binghamton and less noise if you were outside. It might be my new place to stay!

We left a pair of prescription glasses on Thursday, November 21st. We spoke to the front desk and were transferred to housekeeping, where we left a message. We did not hear back, so we called the Hilton number to contact the hotel again. The person assisting us with contacting them was disconnected three separate times. We assumed it was just a temporary glitch. After getting the front desk number from the Hilton assistant, we called again and were hung up on repeatedly; this was super surprising. After waiting a few hours again, We were able to contact the front desk, but they abruptly connected me to housekeeping before I could explain. I left another kind message explaining what day and room with a description of the glasses for housekeeping. We left our cell number again and pleaded for a call back to inform us whether they were found or not. More than 24 more hours passed with no word from anyone. One more call was made, and this time, the front desk listened and contacted someone in the housekeeping department who communicated that they would send the glasses if postage was paid for. We are so very thankful to that person. My complaint is about the hanging up on the customer and even another Hilton employee. I expected to successfully leave a message and get some kind of response. A customer should not have to work so hard to communicate with staff. Hoping for a more responsive system. Thank you.