Sparkling Hill Resort and Spa - Adults-Only Resort

We absolutely loved our two nights stay at this resort. The room was beautiful, the view is to die for, and the and infinity pool are all amazing. Everything is included in the price, including your breakfast, which was delicious. The staff are very attentive and really want to make your stay enjoyable. The valet service for your car was excellent as well. There is always flavoured water throughout the resort as well as spaces to fill up your water bottles. We did not see one plastic water bottle the entire stay. There is complementary tea, apples and oranges in one sitting area. If you want to unwind and relax, this is the place for you. We are already looking at our calendar and deciding when we will be returning.

The moment I stepped into my room, my chest filled with happiness. Every detail mattered. The TV softly played spa music, sparkling lights danced against crystals, creating the most magical glow. The tub was perfectly positioned in front of an incredible view, robes and slippers were waiting neatly at the edge of the bed, and the glass shower gleamed with elegance. And that was just the room. The spa itself felt like stepping into a world of shimmering beauty, with everything sparkling around me. The service was impeccable—warm, attentive staff made every moment feel special. Even the valet service was a thoughtful touch that added to the experience. I’ve truly never known luxury like this. It was unforgettable, and I’m already booked to return.

First time here…beautiful mountain views on third floor, beds and pillows were comfortable, room was sparkly clean. Love that the windows open for a lovely breeze. Walking trails all around which look amazing. Infinity pool was toasty warm and enjoyable in the cool mountain air. Loved all the saunas. The staff were excellent. Will come back for sure. We loved our room 327

Contacting the property, I strongly suggest using email, they do not answer their phones, I tried all hours of the day with no avail for a week. Upon arrival the staff are very accommodating. Check in/out was prompt and efficient. Check in time is late at 3:00pm and check out time at 10:00am however, you can check out later with escalating check out fees. Checking out at 11:00 am is $40 with costs escalating thereafter. $50, $60 etc. Valet parking was very good, beware at check out time its very busy. The rooms are large, 2 bottles of water are provided, there is a fridge, no coffee maker, nor ice bucket. If you want ice they will deliver it to your room. No directory is provided in the room to familiarize yourself with the property, so you require a smart phone to view amenities : restaurants info/ spa etc. There is a desk with plug outlets in the room , however no plug outlets are provided near any night bedding tables to charge your smart phone. There is a safe in the closet. Bath amenities provided: 1 small lotion, bar of soap, towels no shower cap so bring your own. Bathrobes, slippers and spa towels are provided. Infinity, hot tub & pools are great with lots of room. Spas are excellent, however times are not always convenient, to book with odd closure times. Beware room windows they are not one way! The tub is positioned right at the window to view the beautiful scenery, however swimming in the infinity pool below you can see into the rooms above. Dinning: Food was very good however, fine dining should dictate a white table cloth, full cutlery & glassware. Had to ask for spoons, S & P & ice. Ordered a side of mushroom sauce for $7 served in 1oz metal over sized thimble. Non-alcoholic bevies were very sparse. Upon arrival we had already reserved Peaks Fine Dining, so we could not experience Gerni's Farmhouse German Restaurant. The restaurant was closed with late opening hours when leaving the property. Breakfast: which is included was very good, with several options, to choose from, again no small spoons. I rate 3 stars because of their inconsistencies, it is a beautiful property. A tad room for improvement!

I visited Sparkling Hills with a friend this week. The resort itself is beautiful. The property is picturesque and the pools/steam rooms are what dreams are made of. However, what they have in amenities, they lack in service. It is near impossible to get a hold of the front desk (calling to make a reservation and also while staying there). The front end staff at the spa were also incredibly rude and impatient. It seemed like we were an inconvenience for booking treatments. We weren’t given any direction on where to go or which appointment came first, and when I walked back to inquire, I was ignored by the employee while she tried to sell product to another customer. I was so thankful for the hairstylist, who took the time to help us and to make it a better experience. Lastly, on our way out of the resort, we decided to pick up some product from the spa. We were promptly scolded for not wearing our robes and told we couldn’t be in there. When I told the staff member, we wanted to buy product, she didn’t help, and proceeded to walk away. Comparing it to other resorts and luxury hotels, it felt really disappointing. I hope they can improve upon this area to make it a more pleasant experience for their visitors.

I thought that the price that I paid for the room would come with some basic features. We had a 4 day 3 night stay. We were a group of 8 ladies. There was only one person upon checkin at the front desk, the room has no bathroom privacy, there is no coffee available until 6:30 in the morning at which time you have to leave your room and go downstairs to get it. The room was very dark. The room as not cleaned, but some towels were refreshed on day 2 but not all towels were replaced. No one answers the phone there. No one! The food was good, however one night at dinner we waited 90 minutes and our order was still not on the table. When I complained to the manager, he apologized and provided a bottle of wine. The food arrived shortly after with partially cooked vegetables. The view was spectacular and the few staff they had were polite and professional at all times. The spa was ok, I had a 45 minute massage, but it was very busy and I didn’t hang around. I will not go back.