Name: Ramada Plaza by Wyndham Veracruz Boca del Rio
Address: Av. Las Américas 241, De Las Americas, Heriberto Kehoe Vicent, 94299 Boca del Río, Veracruz, 94294, Mexico, Av. Las Américas 241, De Las Americas, Heriberto Kehoe Vicent, 94299 Boca del Río, Overseas, Messico
Rating: 4.5

Ramada Plaza by Wyndham Veracruz Boca del Rio

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Ramada

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Hola hice la reserva en este medio y la Srita de recepción nos dijo que no estaba pagada, le hizo un cargo a otra tarjeta de mi esposo , le enseñé la confirmación que Trip me envió con prepago en línea y aún así decía que no y que si estaba pagada nos reembolsaban, ya pasó más de 1 semana y no han hecho el reembolso del cargo, por favor ayúdennos a aclarar esta situación

Excelente lugar 
Y la atención que se merece uno

La estancia fue agradable, el personal muy amable y atento, el desayuno muy rico....   Muy recomendable el hotel

Sauna

Ristorante

palestra

Reception 24 ore su 24

parcheggio

Deposito bagagli

piscina

internet

Area fumatori

Colazione

Camera non fumatori

Family-friendly

Tutte le lingue

Cinese

Spagnolo

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Camera Standard King

Camera Standard con 2 letti matrimoniali

This place is a joke. The level of service is horrible. The decor is old and very dated. The rooms are super basic and almost prison like. The bathrooms are even less than basic and very not quality. Toilet seats move and shower head was filled with gook. I will never stay here again. The staff is rude and the pretend they don’t understand English. The general manager of this property actually said to me “ I don’t speak English so I can’t help you” like a professional in an upper management role said this to me. ***  I can’t even make this up!! And the best part is the joke of a customer service line they have.  I have filed a complaint with corporate over a week ago  and still have not heard back. I was told someone from the hotel sent me an email!? Yea definitely not. So not just service but any form of contact is also limited with this company. I’m good there’s plenty of other amazing choices right across the street like Plaza Galleria or AC Marriott hotel. Good luck and get your stuff together because this is sad how your business works.

Location.  Staff.  Comfort.  Value. Centrally located for exploring the region, this hotel works beautifully.  Everyone, from valet parking, front desk, wait staff, to maid service, are friendly, helpful and professional.  Manager, Alfonso Frías, was very responsive to our needs and concerned for our comfort while staying in their facility.  The rooms are comfortable, clean, and spacious.  This is our 6th or 7th stay and we will continue staying here when returning to Veracruz to visit family.

L'hotel è super buono, IN TUTTO.....Tutto lo staff è molto cordiale......non resta che fare i complimenti al grande gruppo che si è formato

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10.0km from Veracruz International Airport

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Dai un'occhiata alle 0 recensioni su Castelo Hotel, valutate 0 da viaggiatori reali su Trip.com. Scopri che cosa hanno apprezzato di più i precedenti ospiti dell'hotel, tra cui servizi, posizione, camere e tanto altro!

0 recensioni verificate degli ospiti di Castelo Hotel - 2024 | Trip.com

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