Hotel in zona St. Martinuskerk in Venlo., Venlo

La posizione è strategica ma la nostra camera che dava sulla piazza principale non è stata una delle migliori che abbia mai avuto perché dal giovedì notte a tutto il week end si sentivano urla e grida di persone che uscivano o entravano nei locali. La colazione non è male sia per il dolce che per il salato. Letto non ortopedico e privo dei nostri materassi ma complessivamente discreto. Disponibili in camera sempre 2 bottigliette di acqua. Canali TV quasi esclusivamente Olandesi. Nessun canale Italiano o francese o spagnolo. Poco luce vicino nell'area del tavolo quindi difficoltà a lavorare con PC.

Le camere familiari erano così bastate, non ricordo il nome del personale, ma penso che Roberta fosse così utile, si occupavano dei miei pacchetti di consegna, l'hotel era pulito, devono solo mettere i bagni in anticipo, non dovremmo dover chiederli, Il piccolo colazione era molto abbastanza con delizioso croissant , se viaggiavo di nuovo Venlo per certo rimarrò qui di nuovo

Ik kwam laat aan en dat is hier gelukkig geen probleem. De parkeerplaats achter is vrij toegankelijk, de slagboom staat altijd open. Gelukkig is er rekening gehouden met EV’s en kun je hier laden (als er geen brandstof auto’s op de plekken staan) Er is 24 uur per dag iemand die de receptie beheert en het personeel is erg vriendelijk en gastvrij. Bij inchecken valt al op dat het al wat jaren niet meer meegegaan is met de tijd. Je krijgt hier nog ouderwets een sleutel van de kamer. De kamer was bij binnenkomst warm, helaas geen airco maar een kleine ventilator en ramen die je kunt openen. De kamer is krap en het bed is in een hoekje gedrukt. Meubilair is erg ouderwets. Er is geen voorziening voor koffie of thee. Tapijt en muren zitten vol vlekken. Onder het bed en achter de tv is al jaren geen stofdoek meer geweest. De badkamer is ruim genoeg met een basis wastafel, grote spiegel, wc en douche met de kleinste douchekop die ik ooit gezien heb. De tegelvloeren zijn bruin en beschimmeld, het plafond bladert af. Ik denk dat het dragen van slippers zeker aan te raden is. Het bed is ok, deken is te dik voor de tijd van het jaar, zeker in een kamer zonder airco. ‘s ochtends als het hotel ontwaakt valt op dat het erg gehorig is. Uitslapen kun je wel vergeten. Het ontbijt voorziet in alle basisbehoeften maar is zeker niet speciaal te noemen. ‘s avonds besloten te gaan eten in het restaurant. Hier ziet alles er wel goed uit en geeft het oude interieur sfeer. Het personeel is wederom erg vriendelijk. Het eten was erg goed, een lekkere amuse en brood vooraf. Hoofdgerecht was erg lekker en naar wens. Wat opvalt is de prijs van de gerechten, qua kwaliteit kun je zeggen dat het eerlijk is maar als onderdeel van het hotel is het restaurant te duur. Bij terugkomst op de kamer bleek de afzuiging van het restaurant vol te loeien. Erg vervelend in vele kamers. Gelukkig geen geuroverlast. Al met al was het verblijf prima maar laat de staat waar de kamers in verkeren ernstig te wensen over. Ik geef dit hotel een krappe voldoende voornamelijk om het goede eten en het uiterst vriendelijke personeel.

Siamo rimasti qui qualche volta prima. Purtroppo, durante una visita precedente, era durante le vacanze scolastiche, ma questa volta era fuori dalle vacanze scolastiche. Questa volta, è stato come le nostre esperienze precedenti: un bellissimo hotel tranquillo con un buon servizio in una bella zona per camminare in natura. Durante le vacanze scolastiche, abbiamo trovato l'hotel troppo occupato con famiglie rumorose, ma se vuoi un bel hotel fuori dalle vacanze scolastiche, questo è un posto davvero piacevole per soggiornare.

Ik heb er een prima week gezeten. Rustig en geconcentreerd. En natuurlijk met bewondering voor het personeel dat in deze vreemde tijden van confinement toch aan het werk was. Hopelijk mogen de gasten straks gewoon ontbijten en dineren.

Abbiamo richiesto 3 letti, così erano nelle vecchie camere parti non così bello come le nuove , nessuna scheda di ferro, ( dovevo chiedere la ricezione per una) 5 pendenti per 3 persone ancora dovevo chiedere di più, Il barista è molto brusco e molto brutto, sembra che non si diverta dal suo lavoro, era lo stesso l'anno scorso. Abbiamo controllato in modo da poter fare un soggiorno di 4 notti con colazione per solo 3 mattine, per la nostra prenotazione come incerto che tempo abbiamo lasciato l'ultima mattina, quando siamo andati a colazione sembrava che il ricevitore aveva rimosso tutto il nostro colazione così malcomunicazione, per essere incontrato di nuovo un ricevitore molto brutale che non si è mai scusato per l'errore del personale e ha cercato di rimproverarci. La gelato sulla torta era purtroppo che mia figlia aveva rubato le orecchie, e noi siamo usciti tutto il fine settimana, quindi non aveva alcun senso per loro solo per il viaggio a casa, che è quando ha notato che erano state rimosse dalla borsa. Se sapessimo che potremmo metterli in un tracciatore, sarebbe la prova, l'hotel non offre TV CC e diciamo solo che non sono stati trovati.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe