Hotel in zona Blerick, Venlo

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

Abbiamo soggiornato qui dal venerdì 9 al domenica 11 dicembre. Abbiamo avuto un accordo con 2 notti, 2 colazioni e 1 volta un 2-gangendiner. Era una cena fissa. Purtroppo non mi piaceva, ma si offre una buona alternativa. Mia moglie aveva la cena, la cena era deliziosa, la colazione era buona, il personale molto amichevole, l'hotel si trova proprio di fronte alla stazione di Venlo. L'unico svantaggio che ho trovato era che la stanza era un po' abbiente e che la stanza di bagno era diventata bianca dopo la doccia.

Fabulous hotel, overall people friendly, food is delicious especially the buffet breakfast, so healthy. So clean and we were particularly taken by the fragrance when we entered. A lovely touch, The kind receptionist told us where we could buy it. So clean. Road works make it difficult to walk around.

Il servizio di colazione è stato molto debole. Il personale - tre signore - non si preoccupava molto del buffet (le labbra di pane e le uova sgusciate erano vuote), ma l'ospite deve chiedere di riempirlo, anche se ci erano molti ospiti nella sala colazione. Inoltre, dovete andare al bar per chiedere te' caldo, caffè, ecc., come nessuno del personale si è sentito responsabile di andare al tavolo dell'ospite per chiedere se è desiderato tè caldo, caffè, ecc. Lo stesso vale per le piastre sporche sulle tavole. Nessuno del personale l'ha pulita. Per 100,00 EUR per una notte compresa la colazione - singola occupazione - in una città di dimensioni medie di Venlo posso aspettare un servizio ospite proattivo e attento! Probabilmente non consiglio Theaterhotel Venlo. P.S. : Nella sala colazione è molto redatto, perché non ci sono porte e fa parte del vasto lobby di accesso del teatro di Venlo. Quindi non molto accogliente!

Il palazzo è stato restaurato con grandi dettagli dell'architettura originale. Molto comodo, grande mattress sul letto! Ha avuto una cena speciale 4-course e l'amore. Le colazioni sono fresche, molte opzioni e il ristorante è semplicemente fantastico per sedersi. Era un breve viaggio di lavoro per me, ma vorrei tornare per un po' di tempo e solo rilassarsi e godere del posto.

Il personale è molto gentile e la colazione è soddisfacente, ma purtroppo il buffet è chiuso. (Costringi a scegliere quello che vuoi il giorno prima...) Lo spazio giusto per il suo prezzo potrebbe essere un po' troppo piccolo. D'altra parte, c'è molto rumore dietro le pareti e il soffitto, che potrebbe essere dovuto a uno scarso isolamento. Il bagno è molto buono e la pressione dell'acqua è buona.