Residenza d'Epoca Albergo Quattro Fontane

molto buono molto buono

Perfect stay and good memories - I will return again this place

The worst hotel I have ever been to. I came here with my family to celebrate my 18th birthday. I arrived the day before my birthday, shortly after checking in I attempted to connect to their wifi since I needed to RESVP to confirm I will be attending my high school graduation before the deadline which was the next day… this is when I noticed the wifi dose not work. I brought this to the attention of the front desk lady at 11am she said around it will be on by 3pm at the latest.. 3pm comes and still no wifi. I tell the lady I would like a refund now and will change hotels and she assures me it will be on by tomorrow morning (the deadline for my graduation and my 18th birthday) and states that the entire island had no wifi at the moment (which I later found out was a complete lie). She says she will be the one working tomorrow and if the wifi is not on by then she will refund my family for the full 3 nights we have booked… The next day arrives (my 18th birthday) and still no wifi, I am unable to see birthday wishes from friends and family and now will not be able to attend my high school graduation since I didn’t have access to wifi to RESVP by the deadline. I go to the front desk to see the lady is infact not working and she had lied, instead there is a man working. I explain the situation to him and what the previous receptionist had said… he refuses to do anything and is overall very rude. Finally he tells us we can have a refund and the only way for a refund is through the website so we agree to this and check out of our three night stay after the first night, to a different, cleaner and waterfront hotel which was extremely accommodating. Our new hotel actually informed me that they have had no issues with wifi when Albergó hotel said the entire island was having wifi issues… which is when I then realized I had been being lied to. Also in another review the hotels response is that the wifi came back on the day we left… this is not true we had booked 2 rooms with them and only canceled one for the better hotel we switched to, so our other family members were still at the Albergo hotel. Our family members who were still there informed us they didn’t have wifi the entire 3 day duration of their stay. It is extremely unfortunate the lack of respect and honesty the workers at Albergó have for their guests, it was a really sad birthday finding out I cannot attend my high school graduation, on a day that was meant to be so special. Once we arrived home from our vacation we tried to set up the refund both workers guaranteed us.. it’s has been almost a year and we have reached out many times for a refund yet we have received nothing despite their promises. Do not advertise you have wifi if you do not, and if there is an issue with a feature you claim to have it is your duty to accommodate the customer. The hotel was also underwhelming and dusty, I could go on but this review is about their lack of costumer service and straight out lies.

This is a beautiful and unique hotel. The room was spotlessly clean. The staff were very pleasant and helpful particularly the wonderful lady who managed the breakfast buffet each morning. Great experience, highly recommend.

The hotel is very old and the entire hotel smells very badly. There are no elevators so you have to climb multiple stairs to get to your room. The restaurant tables are very old and dirty. The breakfast was not very good, the scrambled eggs and fruits were obviously leftovers from the day before. You have to order coffee or tea every time and the servers will say things in Italian which didn't seem very nice. Some might like the atmosphere, but I wouldn't recommend it.

Incredibly beautiful hotel, amazing service and great breakfast. I would return every year if possible.