Al Segnavento - Fiori&Frutti

酒店服務非常好，環境也非常棒，尤其是早餐很舒服很愜意

What A Disappointment We really wanted to love this place, as it has so much potential, but the staff needs a serious lesson in hospitality. The limitations of the Inn itself could have been overlooked if not for the unfriendly and inflexible attitude of the people who work there. Such a shame, as the grounds are beautiful and the food is delicious. We had problems right away. We booked through a travel agency who notified the resort in the morning that we would be arriving early around 12:30. We were told in advance that our rooms would be ready around 2:00 but that we could use the pool and common areas until then. However, when we arrived, the woman at the concierge desk could not find our reservation for over 15 minutes because our rooms were mistakenly listed under our travel agent’s colleague’s name. Our agent insists that this was a mistake on the Inn’s part - that they had our names but failed to enter them into their reservation system. It is not a large property and has only a handful of rooms, so I am not sure why the woman at the front desk couldn’t use deductive reasoning to find our reservation, but that is a whole other issue, along with her inadequate English, which made communication especially difficult. This booking error could have been a small setback, but the woman was so defensive and irritated about the confusion, and not at all apologetic or reassuring. She acted like the problem was our fault and that she was the one who was frustrated and inconvenienced, failing to appreciate our internal concern about there being no record of our booking. The moment she realized there was a problem, should have kindly asked us to hold one moment while she sorted things out, rather than frantically asking us to repeat our names over and over again (I even typed it on my phone for her to read, twice) and when I tried to answer her, putting her hand up to stop me from talking because I was apparently interrupting what she was trying to do. The woman did eventually call someone who figured it out, but the woman never accepted responsibility for the confusion or tried to make it up to us in any way. Terrible energy from the moment we arrived. This initial experience was disorganized, unwelcoming, and gave us the sense right away l that our time at Fiori & Frutti was not going to be enjoyable. Next, we were informed by the same woman that we could use the pool but would only be given towels once the room became available in approximately 2 hours. We were also told there was no place for us to change into our bathing suits. Using the pool was the entire reason we asked our agent to call in advance earlier that morning, as we chose not to do more sightseeing or activities in favor of relaxing by the pool at the Inn instead. After these multiple issues with check-in, our agent called the Inn again and was told we could use the pool if we had our own towels, which, of course, we did not bring from America. Why we were not