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Leggi le recensioni degli ospiti sugli hotel di Varna

Ensana Aquahouse
4.6/565 Recensioni
This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the ”no smoking” policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.
International Hotel Casino & Tower Suites
4.3/539 Recensioni
The hotel is very central, looks nice from the outside & foyer, and the room was a good size & kept clean. That’s where the good stuff ends! The first morning we were woken up by the cleaner banging on the door for room service at 0830!!! We put the do not disturb sign on after that but they shouldn’t be there at 0830. The pool area looks nice but the whole time there is banging music playing so not relaxing. The lifts are few and small so you routinely have to wait ages for a lift. The real let down was the food. The restaurant caters for Middle Eastern guests who must like their food cold - Everything was cold! Breakfast was especially bad - cold eggs, pancakes, omelettes, the list goes on! Even to get toast was a challenge - 2 toasters were so low powered it generally took 4 passes to get bread looking brown! Each morning I left breakfast angry and still hungry. The hotel clientele is predominantly from the Middle East which I have no problem with, but if the hotel, supposedly a 5 Star hotel, are unable to provide hot, even warm, food then I would advise any British tourists to stay away
Luna Beach Hotel - All Inclusive
3.8/527 Recensioni
L'hotel ha superato le mie aspettative! Le camere sono state pulite ogni giorno e il personale era molto gentile e comprensivo. Il cibo al ristorante era grande. Molto vario e proprio delizioso. Anche i dolci erano molto vario e deliziosi. Mi piaceva anche il luogo dove si trova l'hotel. E' letteralmente sulla linea di fronte. Solo la promenade è attraversata e voi siete sulla sabbia. La piscina non è olimpica in dimensione, ma credo sia abbastanza. L'acqua in essa è pulita e piacevole.
Hotel Excelsior - All Inclusive
4.2/515 Recensioni
Mi ha sorpreso di quanto sia comodo questo hotel. Il cibo era delizioso e le camere erano pulite e veramente confortevoli. Anche la spiaggia non è così lontana e la posizione è bello e freddo. Responsabile per il nostro umore erano l'animatore dell'hotel e erano sorprendenti. Le attività sono state creative, le spettacoli notturne e la musica sono state grandi.I nostri bambini godono di animazione più grande e le vacanze sono state grandi!
Park Hotel Perla
3.4/58 Recensioni
Hotel Perla very clean, fresh looking hotel - just opened about week or so before our arrival following big refurbishment so carpets were lovely and plush, lovely decor etc. Rooms - very spacious, great decor, lovely big bed- very comfortable & lovely bathroom with big shower. Balcony with small table & two chairs - adequate for two people. Negative about room/balcony - no drawers, just open rail for clothes . Balcony rail seemed bit loose - reported to reception. Food - wow such a wide variety of options at breakfast, lunch & dinner. Few teething issues initially with food being cold/lukewarm instead of hot but soon rectified after day or two. Breakfast - cereal, pastries, toast machine, different varieties of bread, fresh fruit, yoghurt, jams, tea, coffee, orange juice, apple juice. Lunch - both hot & cold meat, vegetables, salad - different kinds & fresh every day, outside pizza oven - thin based and delicious in different flavours - salami, ham, mushroom, onion, tomato etc made fresh everyday, grill area - garlic mushrooms, onions, sausages, fish, chicken, made fresh every day. Fruit available - kiwis, oranges, bananas, apples, watermelon, melon, plums, cherries. Dinner - similar to lunch but some Bulgarian food along with chicken, fish, cottage pie, pasta, pizza, grilled food, salad Snacks - pizza, pasta, spaghetti, sauces, fruit. Ice cream only from 3-5pm which thought would have been better to be earlier. Bars - two outside bars with one linking to inside. If taking drinks poolside given plastic cups for safety. Bar staff very friendly and helpful - local spirits, beer, lager, wines - red & white, cocktails, soft drinks & slush drinks. Entertainment - fabulous entertainment team Ellie & George who were on hand daily trying to encourage guests to take part in mid morning exercises, darts competition, pool polo etc. also had small tables & chairs with paper/crayons for children . Very engaging and friendly team. Pools - 1 small shallow pool suitable for children and slightly bigger pool for adults. To get into pool was rail with steps - from pool edge to first rung of steps was very steep. I have slight mobility issues - two arthritic knees so step was to far for me to use so ended up jumping in. Unfortunately when trying to get out on rungs of steps I ended up falling on bad knee so life guard had to run & help me out along with my hubby & sister. Very embarrassing but hurt knee/leg in the process resulting in me being too scared/apprehensive about going in pool again. Ramp & rail - there is a ramp & rail leading from reception area to pool side - this was very steep and rails very shaky. Not ideal. Guest Support - young girl called Gabby stopped and spoke to guests to ask for feedback on food, facilities etc. she was really lovely and engaging and made note of all queries/complaints. All staff on the whole very friendly and accommodating - reception staff (young girls) very dour and miserable at times - think lacked
Grifid Arabella Hotel - Ultra All inclusive & Aquapark
4.3/55 Recensioni
This is a very nice hotel that's located a very short walk from the Golden Sands beach. Our room (439) was clean and had a great view of the hotel courtyard and the sea. If you want a great view of the sunrise, the view from this room is a great one. On the balcony, there was an extendable clothes drying rack, so there was no struggle to figure out where to hang our wet swimsuits and towels. Security is also good. The room doors operated on card locks and there was a small safe in our room. The safe was not big enough to put a laptop computer in, but certainly big eough for mobile phones and smaller tablet sized mobile devices. All the staff were friendly and attentive and all areas of the hotel were clean and well organised. The offer of food at all meals was very wide, it really was difficult sometimes to decide what to eat. All food was freshly prepared and presented in a self-serve style. The wellness section of the hotel was also very nice and we got very good back massages there. The hotel has three small swimming pools, two outside and one indoors. As good as this hotel is, there are areas it could improve: The main way to get to the beach is through a gate at the back of the hotel property. There is a large, steep set of stairs to go down from the gate to the road that leads to the beach. If you have mobility issues, you may need to find a different way to the beach. The three swimming pools at the hotel all keep the same operating hours, it would be nice if one of them could open later and stay open later than the others. Noise from activities going on in the hotel courtyard is a big obstacle to sleep if you have a room that faces that way. Every night, there was some organized activity going on until late in the evening. Even closing our room window didn't block the noise. Perhaps the hotel could consider putting sound proof windows on the rooms that face the courtyard.

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