The Zuri White Sands, Goa Resort & Casino

“Our stay at Zuri was below average, and we expected much better given the price we paid (₹20,000 per night). Here’s a detailed breakdown of our experience: 1. Mini Bar Mismanagement: The staff didn’t properly check the mini-bar before our checkout. We received a call accusing us of consuming a chocolate bar, which was quite disappointing. For such a premium rate, this lack of professionalism and attention to detail is unacceptable. Staff training is a must. 2. Check-out Hassles: The check-out process was frustrating. They started calling us 24 hours prior, and we received 6-7 calls asking about checkout timing. With a one-year-old baby, this constant disturbance was very inconvenient. A resort of this caliber should handle checkout processes more efficiently and respectfully. 3. Breakfast Quality: The breakfast was below average. The sambhar was particularly disappointing—it tasted terrible and felt like no effort was made in its preparation. 4. Service Discrimination: The staff near the swimming pool seemed to prioritize foreign guests over Indian guests, which was disheartening. Being treated like this in our own country is unacceptable and reflects poorly on the resort. Equal treatment for all guests should be a priority. 5. Valet Parking: The valet parking service was subpar and needs significant improvement. 6. Property Condition: The property feels old and outdated, which doesn’t match the premium pricing. 7. Location: The only positive aspect of the resort is its beachfront location, which is undeniably beautiful. 8. Finn’s Bar: The service at Finn’s Bar was good and stood out compared to the rest of the resort. Overall, this resort is far from family-friendly. With better options available at this price point, I would recommend staying elsewhere. There’s a lot of room for improvement in service, facilities, and overall experience.”

Overall stay was comfortable. Staff is very polite and the pool and breakfast is too good. Pool and bar are amazing. Easy access to beach. There are many gardens to walk around. ****** is newly renovated and better compared to other hotel ****** in Goa. Overall a must stay in the property.