Aparthotel Adagio access Vanves Porte de Châtillon

This is the worst experience I've ever had so far in my travelling life. I arrived the hotel around 10pm, which is still within the standard check-in time in the booking confirmation. Yet there was no one at the reception to help me check-in! I called their contact number and no one answered. Some guests at the lobby tried to help and brainstorm but no one had clue what to do. At the end, I had to leave the hotel and looked for another place to stay in this late evening, which was a waste of my time, money and energy. I wrote to Trip.com and requested their help for the refund for several times. The hotel simply replied: "no refund for cancellation", "no refund because their hotel staffs were not 24/24 available" And "the client should be able to find the emergency number on the reception table" My point is: - The reality is, I have called the number I could find yet no one answered. - If the hotel does not have staffs to help clients at certain hours, they should have listed all the information (including the emergency contact, check-in hours) in the Terms & Conditions and in the booking confirmation. Otherwise, some hotels just leave the keys at a safe place and inform customers where to access. This is totally irresponsible. I hope no one will ever go through the same experience with me. Literally I will never recommend this hotel to anyone because of their very irresponsible attitude and honestly speaking I feel they don't care about their clients at all.

You are probably welcomed by Myriam or Estelle....with a smile. Such a wonderful host, I have to say, they guided me well about the travel, provided converter (which was a savior !), ensure my stay in comfortable. About the stay experience, - Rooms are decent size - Excellent wifi - comfortable bed, nice bathroom - 5 min walk to bus stop, which can take you to city - Lift access to rooms Well done team, thanks for your help...Cheers Amit

Hôtel propre, calme et bien situé. Personnel très accueillant et serviable. Chambre un peu petite mais bien équipée. Prévoir de laisser la fenêtre ouverte pour ceux qui cuisinent dans la chambre (ventilation faible).