Ca's Papà

Stayed here with my husband for 4 nights in order to explore Valdemossa and surrounds. We are very happy with our hotel choice. Having read reviews we were worried about lack of air-conditioning with it being July however this wasn't an issue as room was very airy and the fans in the room were adequate. Even during busy season we had a peaceful sleep. Now for the best bits... The view! OMG, what a lovely welcome after travelling, the hotel has an authentic bohemian Mallorcan style, location is perfect with lots of lovely restaurants and bars to choose from, also easy to use the bus to visit Deia, Palma and Soller without a car. We would recommend car hire only if you plan on visiting more beaches as they are remote. Be warned of windy narrow roads re travel sickness. Huge thankyou to the staff for providing a clean room daily, lovely fresh breakfast and for your help with taxi transfers etc. As an additional touch there is now a gelato shop adjacent which is also owned by the friendly hotel owner and highly recommended. One piece of feedback would be to maybe provide a mirror in the room - only one small one in the bathroom. We would stay again and definitely recommend as a base to visit Mallorca. Rhian and Craig

I want to share my deeply distressing experience at Cas Papà Hotel in Valldemossa on 26th April 2025 to warn all potential guests. This hotel has no accessibility provisions whatsoever — only very old, broken stone steps leading to the entrance and back down, and no elevator inside. This makes access impossible or extremely hazardous for anyone with mobility issues, those carrying luggage, or even regular guests. In this day and age, such a lack of basic accessibility is unacceptable and likely illegal. The route to the hotel involves difficult, cobbled streets that taxi companies refused to traverse unless going to the airport or far destinations. Neither the lack of accessibility nor the absence of an elevator was disclosed to me when booking. This left me struggling to carry my luggage while unwell. A family passing by, seeing my predicament and my condition, kindly helped me to get my luggage up the old and broken steps, which you can see in the photo attached. Upon arrival, there was no physical reception staff present in the evening — a fact that was not disclosed during booking. I was let in by another guest, but when I tried contacting virtual reception via the desk button, the staff member on the line was alarmingly devoid of empathy. Despite my explaining that I was sick, coughing, and exhausted (which the man could see and hear via the intercom and cameras), he refused to provide my room number or access instructions, instead repeatedly insisting on payment via WhatsApp—a completely unprofessional demand—while ignoring my condition. This despite the fact that I made the booking online on the hotel website and had provided all payment details and had received a booking confirmation by email. I repeatedly asked if he could please just tell me what my room number was so that I could at least put my luggage in the room and lie down as I was so unwell, but the man refused each time and said I had to make payment via whatsapp first. I told him that whatsapp did not work on my phone as it is a very old phone and has little storage space and whatsapp was not opening on it, which was the case. However, it was only when I asked him to cancel the booking and told him that I wanted to leave, that he finally relented and told me my room number, but then incorrectly stated it was on a different floor, causing me further extreme stress as there was no elevator and as I had explained to him, I had heavy luggage with me. He told me that the key was in an envelope on the desk that I had been standing at all along to speak to him via the virtual reception button and he had refused to tell me that the key was there until this point. The old and large room key was very difficult to use, requiring a very awkward, non-standard angle to unlock and lock the very old wooden door - for both entering and exiting. This is a serious safety hazard; in an emergency or with limited light, escaping the locked room quickly would be nearly impossible. Additionally,

Lovely hotel, friendly and helpful staff. Really nice room with one of the best views I’ve ever had from a hotel room.

Our stay at Cas Papa was so lovely we didn’t want to leave 😂 The hotel is lovely, great views and super central in Valdemossa. The staff was delightful and the breakfast was astounding! Only not great thing is the toilets in the hotel rooms aren’t soundproof (there was a guest toilet in the hallway available so not a major inconvenience) Otherwise absolutely 10/10 - and even with the minor inconvenience of the bathrooms I’d 1000% stay there again

Lovely quiet rooms with gated patio and well-stocked honor bar. Perfect location. Wonderful staff.

Beautiful cute little privately run hotel right in the middle of Valldemossa but it was still very quiet. Lovely room, huge comfortable bed, huge French windows overlooking the town, brilliant shower. Honesty bar full of everything you need, amazing breakfast served to your table in the sweet courtyard. Good value, charming people and location.