Fletcher Hotel Restaurant de Burghoeve

Aside from the location, it's perfect for the motorway and Valkenburg, and the good breakfast, there is very little to recommend about the Fletcher Hotel-Restaurant De Burghoeve. The hotel looks quaint from the outside, with a very small, cramped car park a sign of what to expect. Arriving around check in time at 15:00, the car park (with space for around 10 cars) was already almost full. With on street parking available only to permit holders, it is unclear where others were supposed to leave their car(s). An impractical reception desk, with unhelpful staff, who immediately advised us that dinner (that had been pre-booked) was not available at the hotel, as there was no chef, and that we would need to walk to another hotel. Admittedly the alternative hotel was not far, but guests should be advised of this prior to booking and it should be detailed on the website. Had we known, we would not have pre-booked. We did ask whether we could cancel the dinner but were advised that this would be a long process of emailing the manager. Reading the reviews since leaving, it’s apparent that the absence of a chef is not a recent issue. We felt very sorry for the people staying at the front of the hotel, with rooms close to the creaky and very noisy stairs and floors. It was impossible to walk quietly. The rooms are indeed small as listed, very dated, in need of repair and a very deep clean. There is no seating, desk or amenities you would expect. Room was very warm, possibly 10 degrees warmer than outside, one can only assume it’s the opposite in winter. In the absence of air conditioning, a small fan was provided. This worked for an hour before overheating and stopping. The bathroom was again old and in need of renovation, it took a long time to get the hot water working. The beds were comfortable enough for a two-night stay, but clearly old. The additional, dead insects on top of the bedding were quickly removed. Cleaning on the 2nd day did not take place. The bed was not made and towels left on the bathroom floor (as per the hotel guidance) were not exchanged. A bag containing 2 hand towels, 2 toilet rolls and 2 plastic cups had been thrown onto the bed from the doorway. Clearly no employee had been inside the room. On returning to the hotel after dinner, a sign on the door notified us that the hotel was unstaffed between 21:00 and 08:00, with a number to be called to obtain access to the building. Luckily my companion tried the room key in the front door and this worked. Again, people should be made aware that no staff will be present for 11 hours, prior to booking, should an emergency arise. All in all, we would not advise anyone to book this hotel in its current state, unless they enjoy a museum or a visit back in time to the 70’s is their cup of tea. It is not indicative of other Fletcher hotels we have stayed at, but if this was your first time in a Fletcher hotel, it could put people off the chain for life.

We were kept waiting over an hour in the "breakfast room" a fridge is warmer. Cold even with coats on.. Carpets, dated in room 10. Told no not allowed a kettle in the room. My mum 78 had to sleep with her coat on it was that cold even with radiator on. Website said breakfast included and it was sold as, an extra at €17.50 Could not check out fast enough.. Even at 26 Euro a night on Fletcher website, this, is not worth it. Avoid.

Oudbollig hotel, vensters in de kamer van enkel glas waardoor elk geluid van buiten hoorbaar is. Verwarming die de ganse nacht lag te tikken. Vochtplekken in de kamer. Geen verwarming in de badkamer. Zelfs niet een waterkoker in de kamer om 's avonds een thee te kunnen zetten. Loshangende electrische bedrading in de kamer. Aan het ontbijt half warme koffie uit de automaat, eitjes en spek waren koud.

Schimmel op plafond, bad lek, bubbelbad werkt niet, ramen zien er niet uit ( denk dat de verfpot kwijt is. Open ruimte kamer en douche toilet. Vanuit de straat kijk je zo naar het toilet. Kok was ziek konden wr naar Fletcherhotel in de bosstraat. Bar was dicht

Het ontbijt was goed, met vers gebakken croissants, broodjes, roerei, heerlijk suikerbrood en meer. Zo te lezen heb ik geluk gehad met mijn kamer (hoofdgebouw). Ik had deze een paar nachten voor een mooi prijsje geboekt. Ik zie mezelf volgend jaar (als de prijs niet meer is) rond deze tijd vanwege de omgeving en kerstmarkten e.d. wel weer terugkomen. De kamer en badkamer waren groter dan dat ik had geboekt. Er waren een paar dingetjes stuk, maar voor de rest was alles netjes en schoon. Het matras is goed (niet doorgezakt) en heb heerlijk geslapen. En ja, ook bij mij was de badkamer in jaren 70 stijl. Het leek of ik terug was bij mijn ouders vroeger. Groen bad en wasbak met bruine tegeltjes. Dus niet zoals op de sitefoto alles in het wit. Ik vond het wel grappig. Maar geef wel toe dat een renovatiebeurt geen kwaad kan. Volgens zeggen gaat dit in februari gebeuren.

Waardeloos hotel. We hadden met vrienden 7 kamers geboekt. De kamers waren ronduit vies, haren in bed, haren in bad. Lekkage van het dak. Lekkage bij toilet. Vochtige handdoeken. GEEN PERSONEEL AANWEZIG. Zoveel gebreken, teveel om op te noemen. Ontbijt kon niet worden geserveerd. Diner moesten we bij andere locatie nuttigen. We zijn , na te hebben geklaagd, vertrokken. De manager was niet aanwezig en niet bereikbaar. Gelukkig een ander hotel nog kunnen vinden.Schandalig dat je er nog steeds kamers kunt boeken.