Valbona Resort & Spa

Worst staff I have ever seen. Extremely unproffesional for a selfclaiming “5 star hotel”. Our waiter Henri didnt even take notes and joked with us in arrogance when we said maybe take notes?? We were having 7 people having dinner, so how are you suppossed to remember all those orders. So basically what happened is most of the orders were wrong, they were late, he was always rude and when asked for something would say yes ofcourse and then be nowhere with delivering that… We waited 10 minuts for a bottle of water, and I had to walk to bar and find Henri to finish payment of dinner, after asking for a bill for 20 minutes… after finishing payment I also asked for his name, shocked in fear he replied why do you need it, I said im just interested, and he said Junik… Luckily I had heard his name from another waiter and also had his name in my recepit. Nice try though! Food was great though props to cuisine, but not good enough for me to want to go through Henri or the staff again. Also all the waiters were acting high, we were calling loud enough for 2-3 tables to look around why the waiter cant hear us, when he was closer than those tables. If you call yourself a 5 star hotel, go through the process of training your staff. Embarrasing and you will never see any of us again!

Hotel is new, room is spacious and clean.