Airelles Val d'Isère

We had a wonderful stay at Airelles. We stayed for 7 nights and skied almost every day. It's probably the best location of all the hotels in Val d'Isere where you can ski out and back to the hotel and plump down into one of the Adirondak chairs after skiing, relax facing the sun and mountain and have an apres ski drink. The hotel is all out luxury, from the quaint lobby to the well appointed rooms with very comfortable beds and a full on snack bar that is all inclusive. And to top it off, regular ski laundry (under-garments, ski tops, sox) are all free for room service laundry. They even leave high quality gifts every day on your bed, from expensive ski sweaters upon arrival to ski sox and headgear. The gym, pool, and sauna areas are one of the best we've ever seen and the breakfasts are top notch! Hard to find any areas of improvement. Minor areas were -- when it's windy the hotel lobby smelled of the fireplace and the ski locker staff, while pleasant were not up to the quality of assistance and charm we experienced in other places like L'Apogee in Courchevel. Also the Japanese restaurant in the hotel is trying to be at the Nobu level but fell short. Otherwise, a luxury hotel with a wonderful experience that was worth every penny.

Our family of five stayed at the Arielles for a week in early April. To begin with, Val D’Isere is a much different experience then Courcheval. The mountain is more of a”ski town” feel, with rustic elegance, as opposed to the luxury and branding of its nearby mountain competitor. Arielles in Val D’Isere is a five star hotel in every way. The service was fantastic. The hotel and spa are very nice, and the ski room on the lower level is easy to use, and really nice and user friendly. It’s important to note that the best restaurants in Val D’Isere all are either on property, close by, or directly affiliated with the hotel. Make plans to visit all four for the best dinners in town. Val D’Isere has a decent Apres Ski set up, but it is nothing like Courcheval. Great meals and a great time, but not over the top. The one negative about Arielles we found, with our three teenage and early twenties children, was the amount of young kids everywhere at the hotel. The spa was most times filled with young kids in the pool. They were loud and it is not a relaxing spa at times to be in. That said, the overall experience was excellent. The location within steps of the Gondola’s was great for ski in/ski out, and as stated the hotel is lovely with wonderful service. Overall, for those looking for a beautiful family ski hotel with all the amenities Arielles has it.

Excellent location and beautiful terrace however service was terrible, food mediocre and totally overpriced. We waited more than 30 mins to get our drinks and food took almost 1 hour. They managed to forget one meal. Probably the nicest hotel and terrace in Val D’Isere but if you want to be “high end” you need to also provide exceptional service and this fell far short.

We have stayed at this hotel on several occasions and I cannot recommend it enough. The standard is exceptional, one of the best we have had. They have lovely restaurants and bar, although we find the service a little rude and slow on occasions, especially at LouLou, however this is not to dampen the overall experience of the stay. The quality of the hotel is exceptional and the food. I would like to highly commend the boot room staff, who probably don't get mentioned much, they are exceptional, so friendly and helpful - I have never experienced anything like it at a ski resort. Previous years we have stayed at the hotel, but this year we stayed at their Chalet Schuss next door, still with full use of the hotel and this was also exceptional. We had our own Concierge, Constantin, who was brilliant, nothing was too much trouble for him and anticipated our needs ahead of us. Also Mary our Housekeeper and Rudolph our Chef. One of the best holidays we have had. We have stayed at other Airelles properties and they have a very high standard.

Yesterday me and my friends went to have dinner at Airelles Val d'Isère after dinner we ask the concierge(the gentleman with glasses) to call taxi back to our hotel He even not help us to get a taxi he very rude personality that you cant believe this is 5 star service . We ll not come back here again

Me and my family are fond of les airlles properties especially the one at courchevel due to their good service and the quality pf the food at their restaurants. I cant say that for les airelles val d’ isere, the service was bad, the concierge was so rude and unhelpful. He refused to book us a taxi and claimed that the taxi was not operating after 18.00 pm and although we were a hotel guest (we went to have dinner at their hotel) , we were not a residence and so he could not offer the shuttle service. Didnt expect this kind if treatment from a hotel like les airlles, definitely not coming back here….