Sandvika Camping

On October 5, we booked a cabin at Sandvika Camping. When making the reservation, there were different options, some more economical, without a shower in the cabin, and others more expensive, but with a shower inside the cabin. We booked a more expensive one in order to have a shower inside. The establishment informs us by booking message of the cabin number and tells us that the keys will be on the door. When we arrived, we entered the cabin and saw that it did not have a shower, so we did not have the cabin with the amenities we had reserved. We called the establishment, as it does not have a reception, and they tell us that that was the room we had reserved and that the showers were located in another building. Through their application, we sent them a screenshot indicating the room amenities and where it clearly stated that the cabin reserved had a shower inside. We did not receive any further response from the establishment and we contacted Booking. Booking tells us that the amenities of each accommodation are written by the owners and that they cannot be held responsible. They also indicate that they have called the establishment and they do not provide a solution, telling them that we were lying in the reservation made and that we are the ones who must contact them again. In this situation, we call the establishment again and tell them that we want to cancel the reservation if they do not provide the room that we had reserved with the indicated amenities and they literally tell us to look for another accommodation and that they will pay us the amount, so we leave the cabin and look for another accommodation. Finally, the accommodation has not proceeded to pay the amount of the reservation and has informed Booking that it will not do so. The truth is that we feel totally scammed and not only that, but it is the lack of respect and the bad treatment received by the establishment, reaching the point of hanging up the phone after telling us to abandon it and look for another room where to stay. Of course, I would not recommend this place to anyone, not because of the cost of the cabins, which in the end was the least of it, simply the lack of respect of the staff who attended us, making us believe that we were requesting amenities that we had not reserved when we paid more to have a simple shower in the room.

Hébergement en cabane avec vue agréable sur mer et montagne. Construction ancienne avec salle de bain minimaliste récente. Quelques travaux seraient nécessaires : la porte de la salle de bain dont la peinture est écaillée ne ferme pas, la hotte aspirante est à remplacer …