Hotel in zona Vijlenerbos, Vaals

Absolutely fantastic staff. Could not do enough for their customers. Checking them in, serving beers, serving food. Only 2 staff members on a busy F1 weekend. Very hard working, a credit to the brand. Thank you ladies

L'hotel è situato a 5 minuti dalla zona pedonale e offre un buon punto di partenza per conoscere Aachen. Parcheggio opzioni a pagamento nel garage dell'hotel.

We stayed at the Mercure Aachen Europaplatz for one night in May 2023. This was an overnight stop on our Journey from the UK to Bonn. The hotel is in a good location, very close to the motorway and with easy access to Aachen. Check in was quick and very efficient. The staff where extremely helpful and pleasant and made us feel very welcome. We had 2 rooms including a disabled room. Both where very well laid out. Clean, Functional and very comfortable. The disabled room was a wet room style which was perfect for my sister with whom I was travelling. Plenty of space, and well laid out. The only downside if anything was that the bed was a little lower then expected. We ate in the restaurant in the evening, the food was very enjoyable, the staff extremely helpful especially with getting a table set up for a wheelchair and overall seemed to be good value. Breakfast was included in the morning but had very limited choices however this may have been as we arrived close to the finishing time. Overall this was a very nice hotel with easy access, good parking, friendly staff, nice rooms and offered good value. I would not hesitate to stay here again if i had the opportunity.

The two stars is for the skiing facilities and a kind member of staff who filled a kettle with boiling water so I could have a cup of tea in the evening. The rest is not worth the money!! The rooms are over priced. We had a studio with 4 beds upstairs (one double, two twins) and sofa bed downstairs. The sofa bed cannot be used by friends as it’s right next to a toilet and shower with glass sliding doors, no privacy and you would be woken during the night with people going to the toilet right next to you. There is no kettle, tea/coffee in the room and the cafe doesn’t offer any take away hot drinks. Nor do they offer a selection of caffeine free teas so it’s impossible to have a drink whilst staying unless you have their limited range. The room isn’t serviced daily, strange for a hotel. The photos showed a desk, but there wasn’t one, might not be an issue for some but my children were revising for exams. Worst of all is the food. The cafe menu is full of ultra processed rubbish that comes from the freezer and the quality and taste is awful. If you are staying for a few days you are stuck with this menu as nothing else was open for lunch. Dinner - the hotel charged myself and my two children (aged 11 and 13) €33 each for a buffet dinner - €99 for 3. For this privilege we were offered a tray and 6 choices, to be served canteen style. This was rice, couscous, mixed veg, chicken, salmon or beef stew. Plus bread. Pudding was a few pears and oranges served whole and unpeeled and plain yoghurt you can spoon into a bowl. Not a buffet, this was a canteen with very limited choice, no puddings or icecream. No drinks except fruit cordial and water. When I complained to the staff that for €33 they should be offering some proper dessert options they said they would get some icecream from the cafe but then hid in the kitchen and didn’t come out for the rest of the service. I had to hunt down a staff member to order a glass of wine and was asked to pay for it before leaving. However when I left there were no staff insight and after 10 minutes I got fed up and left. I’ve no doubt it will be added to my bill of €99 even though they said it couldn’t be added to my bill and I would need to pay separately. €33!!! For one main. How can they justify that? The ski facilities are great and ‘some’ of the staff tried to be helpful but it’s clear there are serious failings in how the hotel is run. I won’t be returning and cannot wait to go home and enjoy some fresh food that’s not filled with UPF’s and costing €33 per plate

Really nice property so close to the city of Maastricht and Germany. The room was big and comfortable (only issue is that the room was really cold when we got in and this took several hours to take it back to around 20 degrees). Dinner and breakfast were great.

Nei pressi del castello, parcheggio 🅿️ conveniente, servizio entusiasta, non so quanto basso il punteggio?!Si raccomanda di guidare da sola.

Il mio soggiorno a Thermae 2000 mi ha fatto molto piacere. Situato su una montagna di Valkenburg, le viste panoramiche e la bellezza naturale dell'ambiente offrono un grande senso di tranquillità. L'hotel è molto confortevole. Ogni camera, completamente attrezzata e ben mantenuta, ha una piccola terrazza con vista tranquilla sulla foresta. Costruita come piramide, è l'unico hotel che so che ha un po 'di funiculare invece di un ascensore da un piano all'altro. Il personale in generale, e soprattutto nell'hotel e nei vari ristoranti, sono sempre sorridenti, gentili e sembrano curati e felici di lavorare in questo luogo. Vi faranno sentire benvenuti e confortevoli, e partecipare a ogni richiesta con un sorriso. Le strutture spa sono molto ampie, super pulite e ben mantenute, e si può scegliere tra una varietà di opzioni per adattarsi alle vostre esigenze e alle vostre esigenze. Ci sono piscina all'interno e all'esterno, una vasta scelta di saune, bagni a vapore e trattamenti idrici, nonché un sacco di spazio all'esterno per rilassarsi e raffreddare. I trattamenti spa sono molto professionali e piacevoli. I terapeuti sono qualificati e piacevoli. Tutte le camere sono pulite, ben mantenute e forniscono l'atmosfera perfetta per rilassarsi e sentirsi appassionati. Ho provato il ristorante gastronomico per cena (« Pure ») e era perfetto. La signora capo esecutivo indiana ha una cucina molto inventiva, superbly presentata, sofisticata e deliziosa. E' un po' costosa, ma vale ogni penny. I piatti sono creativi, freschi e aromatici, e il servizio è impeccabile e ragionevolmente veloce – anche se il ristorante era pieno quella notte. (È consigliabile prenotare in anticipo) Esperienza generale: Perfetto per un'occasione speciale. Credo che sia uno dei migliori spa nei Paesi Bassi e tra i migliori in Europa.

Interesting, entertaining place! Efficient, friendly and satisfying… Car parking should be available closer by. The hotel itself is well designed. Please watch your TV channel list, half of channels are not available. Overall recommendable - Keep it up!

In een prachtig gebouw een prima en royale economykamer gehad. Goede douchefaciliteiten. De medewerkers aan de receptie zijn voorkomend. Gevraagd om een waterkoker en kregen toen meteen de vraag of we ook bekertjes en theezakjes wilden. Wij konden vanuit hier weer heerlijk uitgerust verder met de Dutch Mountain Trail.

In dit hotel verblijf ik met een aantal collega’s nu al enige tijd een aantal nachten per week. Een top hotel voor een zakelijk verblijf! Zeer nette kamers en altijd schoon. Inmiddels heb ik te maken gehad met het ruime bestand aan personeel. En niemand uitgezonderd zijn ze allemaal zeer behulpzaam en erg vriendelijk. S’ochtends maken wij ook gebruik van het ontbijt buffet, in eerste instantie na het zien van de tafels waar dit opgesteld is had ik mijn bedenkingen. Maar bij gebruik hiervan bleek dat dit zeer uitgebreid is en zelfs voorzien is van gerookte zalm. Roerei staat er ook tussen maar op verzoek maakt degene die dienst heeft zelfs een spiegel ei voor je.