Utente ospite
15 luglio 2023
Despite its claims of luxury, the hotel is a mediocre bed and breakfast. It was literally impossible to access, as it was steep dirt roads going down a cliff, which was terrifying. Not only is it inaccessible without a 4x4 vehicle, but there was no prior information provided about this requirement. We tried driving until we deemed it too dangerous and then called the hotel, only to be informed that they would have to pick us up as we cannot drive there. After this, they gave us an incorrect room, despite the booking clearly mentioning sea view, and then argued against it, even after showing them the booking details. They only changed the room to what we initially booked, after there was an overbearing chemical smell in the previous room. Lastly, the pool music which could be heard blaring into the rooms was on until 10:30pm, when I had to request to turn it off. The biggest red flag was when we chose to checkout early as we couldn’t stand to stay any longer, they would not drive us back to our car, and wanted to order a taxi that no way would have arrived. They showed a complete lack of concern for guest safety and we had to demand to get one of their 4x4 cars to drop us back as it’s within their responsibility to ensure we arrive safely.
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