Utente ospite
19 marzo 2024
The Hacienda promises great things on the website but is extremely disappointing in reality. Location & sense of history are great & the room size spacious but that’s its only positives. As we checked in, the guy at reception tried to charge our credit card in US dollars rather than Mexican pesos, then just gave us the keys and we were left to find our own way to the rooms, no help, or information given at all. Walking up the grand staircase to our rooms, we were met with a pile of furniture all in wraps as if waiting for the removal van to arrive. All the tiled floors looked like they needed a good scrub & housekeeping staff had left all the dirty towels, sheets & bags of garbage in piles along the corridors giving a less than good first impression. We spent the first hour of our stay having the safe & coffee machine changed as neither worked. The TV had only 2 channels, both of which were like looking at a snow storm, the a/c fan was broken, the picture window was filthy inside and out, the bath mat was a rather revolting off white grey colour, the bathtub was so slippery it made having a shower quite a challenge, the lighting was grim and the fridge froze everything we put in it! Breakfast was a complete rip off, by far the most expensive & least appetising one we’ve had on this trip, served by surly & apathetic staff. Needless to say, we chose a different place to have breakfast the next two days of our stay which were half the price & so much better. With decent management & a bit of TLC, this hotel would be amazing!
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