Hotel Fairfield by Marriott a Utica

I needed a clean, comfortable and reasonable place after a long day's drive-and-work. Despite the unevenness in quality of some chain hotels, this proved at the top of its game. Everything worked, everything was clean, everything was safe, everyone working there was pleasant. I could not ask for more.

I was in Utica for a funeral & booked Hilton on American Airlines website (AAdvantage Hotels) when I booked my flight. The hotel is a beautiful, historical landmark, meticulously restored & maintained. We stayed in a spacious & quiet suite on the 3rd floor. Our 1st day (a Saturday) we went to happy hour and received FANTASTIC service from Rachel. The wait staff in general were really attentive and helpful, but they are severely understaffed. Sunday morning when we went to breakfast, there was no waitstaff to seat us & since the restaurant was mostly empty, we couldn't tell if it was open. The one couple already eating told us to fill out paper menus on the unmanned Hostess podium & hand it to the cook in the kitchen. When we stood at the entry of the kitchen & got his attention to hand him our order, he was surprised no waitstaff was on duty. So he became our waiter, served us a hot delicious meal, and he also cleared the tables! If I hadn't had a frustrating experience with Jordan (customer service?) I would have given a 4-star rating, because we liked the hotel. However, two days after we checked out, the hotel charged us for breakfast, which we prepaid extra to include. The problem came when I tried to get a copy of my final bill. I had been told by the front desk lady at checkout that it would be emailed, but never received it. So I called Hilton, and had the misfortune of speaking to Jordan. I asked for an itemized copy of the final hotel bill so I could dispute the charges. He said Hilton couldn't give me a final itemized bill because mine was a 3rd party reservation, and I had to contact AAdvantage Hotels for it. He also offered to transfer me to the hotel restaurant so I could dispute the charges...as if there would be anyone to take my call. AAdvantage Hotels then told me to contact Hilton for an itemized bill, because of course why would they know what extras the hotel charged for? In other words, the runaround. But they did call Hilton to question the extra charges, then told me something I was hearing for the very 1st time: my prepaid breakfast only covered $15 per person/day. We were never told this at Hilton. We specifically asked during check-in how breakfast worked & were told to order from the a la carte menu & it would be deducted from our bill. Never did anyone say there was a $15 pp/day limit. So the following day, I spoke to Jordan...again, explaining the booking site said Hilton must provide the final bill. After some back & forth (& me asking why it's so hard to get a final receipt of my bill), he said since I prepaid, he couldn't send a copy of the bill with the prepaid charges, but he could send a copy of what Hilton charged during my stay, which he sent immediately. It answered all of my questions. He further explained that there are 2 invoices: 1. my prepaid amount to AAdvantage Hotels when I booked the reservation 2. what Hilton charged during my stay for extras If he had simply explained this & sent my Hil

L'atteggiamento del servizio è molto buono

La posizione geografica è buona a 100 metri dalla stazione della metropolitana della linea rossa. È molto conveniente. Una piccola varietà di colazione è semplice colazione americana con latte e uova di latte

****DO NOT STAY HERE**** 1. At checkin the front desk woman was incredibly rude from the second I walked in. She finally asked me in an accusatory manner if I was sick (I am still masking). Once I assured her I was not, she warmed slightly but not much. 2. My room was in a building off to the side and it wasn’t very well lit. The door to get inside was only working intermittently with the room keys. It wasn’t just mine- the desk lady warned me at checkin that people had been reporting problems and I might have to go around to the back door (which was even more secluded). 3. The room was filthy top to bottom. 4. Around 3:30 am, a man started banging on my door while simultaneously trying to get in with a key. I had to yell through the door twice that he had the wrong room, and he finally moved on. I didn’t sleep any more after that. 5. At checkout, the (different) desk woman was not any better than the previous night. She had to be called in by a maid and I still had to wait several minutes for her to arrive. She never asked how my stay was, and could hardly complete the checkout process due to complaining to a male coworker about how she was so stressed out at having to make breakfast and manage the front desk at the same time. They commiserated that someone should be hired just to do breakfast.

Se soggiorni presso Holiday Inn Express & Suites Utica, an IHG Hotel sarai nel cuore di Utica, a meno di un quarto d'ora a piedi da Erie Canalway Trail e Utica Children's Museum. Questo hotel si trova a 1,2 km da National Distance Running Hall of Fame e 1,5 km da North Utica Shopping Center.Le opportunità di svago non mancano: avrai a disposizione una palestra aperta giorno e notte, oltre a il Wi-Fi gratuito e negozi di articoli da regalo/edicole. Questo hotel propone, inoltre, un caminetto nella hall, barbecue a gas e l’uso gratuito di una palestra nelle vicinanze.Holiday Inn Express & Suites Utica, an IHG Hotel include uno snack bar. Intrattieniti con gli altri ospiti al cocktail di benvenuto offerto in giorni selezionati. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 06:00 alle ore 10:00.Potrai usufruire di un business center aperto 24 ore su 24, check-in veloce e check-out veloce. Stai pianificando un evento a Utica? Presso questo hotel avrai a disposizione 31 metri quadrati di spazio con un'area per conferenze e una sala riunioni. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 75 camere della struttura, complete di frigorifero e microonde. Grazie ad un comodo letto con materasso a doppio strato dormirai sonni tranquilli. La TV LED con canali via cavo è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera è dotato di asciugacapelli e spazzolini e dentifricio.

During my stay at the Hampton Inn Utica, I was truly impressed by the professionalism and respect shown by the staff. Isaac and Alisha demonstrated exceptional teamwork, ensuring that my needs were met promptly and with a smile. The cleanliness of the facilities, especially the bathrooms, was top-notch. It's rare to find such a dedicated and courteous team in the hospitality industry. I highly recommend this hotel for anyone seeking a comfortable and well-managed stay. I'll definitely be returning!

Muovendoti da Days Inn by Wyndham Utica di Utica potrai raggiungere con una passeggiata di meno di un quarto d'ora Erie Canalway Trail e Utica Children's Museum. Questo hotel si trova a 1,2 km da National Distance Running Hall of Fame e 1,3 km da North Utica Shopping Center.Avrai a disposizone utili servizi come il Wi-Fi gratuito e un distributore automatico.Potrai usufruire di un business center, check-out veloce e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.Soggiorna in una delle 59 camere della struttura, complete di TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, vasca da bagno a immersione totale e set di cortesia gratuiti. I comfort includono scrivanie, accessori per la preparazione di caffè/tè e telefoni con chiamate urbane gratuite.

Se, soggiornando a Utica, sceglierai Econo Lodge con collegamento a un centro commerciale sarai in una posizione ottimale. Ti troverai infatti a meno di 10 minuti a piedi da Erie Canalway Trail e da North Utica Shopping Center. Questo motel si trova a 1,7 km da Utica Children's Museum e 1,8 km da National Distance Running Hall of Fame.Avrai a disposizione utili servizi come il Wi-Fi gratuito, una TV nelle aree comuni e una sala ricevimenti.Presso questo motel è disponibile il servizio in camera con orario limitato. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni.Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 39 camere con aria condizionata della struttura, complete di microonde e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni dispongono di vasca e set di cortesia gratuiti. I comfort includono casseforti, quotidiani gratuiti e telefoni con chiamate urbane gratuite.