Hotel Best Western a Utica

I needed a clean, comfortable and reasonable place after a long day's drive-and-work. Despite the unevenness in quality of some chain hotels, this proved at the top of its game. Everything worked, everything was clean, everything was safe, everyone working there was pleasant. I could not ask for more.

I was in Utica for a funeral & booked Hilton on American Airlines website (AAdvantage Hotels) when I booked my flight. The hotel is a beautiful, historical landmark, meticulously restored & maintained. We stayed in a spacious & quiet suite on the 3rd floor. Our 1st day (a Saturday) we went to happy hour and received FANTASTIC service from Rachel. The wait staff in general were really attentive and helpful, but they are severely understaffed. Sunday morning when we went to breakfast, there was no waitstaff to seat us & since the restaurant was mostly empty, we couldn't tell if it was open. The one couple already eating told us to fill out paper menus on the unmanned Hostess podium & hand it to the cook in the kitchen. When we stood at the entry of the kitchen & got his attention to hand him our order, he was surprised no waitstaff was on duty. So he became our waiter, served us a hot delicious meal, and he also cleared the tables! If I hadn't had a frustrating experience with Jordan (customer service?) I would have given a 4-star rating, because we liked the hotel. However, two days after we checked out, the hotel charged us for breakfast, which we prepaid extra to include. The problem came when I tried to get a copy of my final bill. I had been told by the front desk lady at checkout that it would be emailed, but never received it. So I called Hilton, and had the misfortune of speaking to Jordan. I asked for an itemized copy of the final hotel bill so I could dispute the charges. He said Hilton couldn't give me a final itemized bill because mine was a 3rd party reservation, and I had to contact AAdvantage Hotels for it. He also offered to transfer me to the hotel restaurant so I could dispute the charges...as if there would be anyone to take my call. AAdvantage Hotels then told me to contact Hilton for an itemized bill, because of course why would they know what extras the hotel charged for? In other words, the runaround. But they did call Hilton to question the extra charges, then told me something I was hearing for the very 1st time: my prepaid breakfast only covered $15 per person/day. We were never told this at Hilton. We specifically asked during check-in how breakfast worked & were told to order from the a la carte menu & it would be deducted from our bill. Never did anyone say there was a $15 pp/day limit. So the following day, I spoke to Jordan...again, explaining the booking site said Hilton must provide the final bill. After some back & forth (& me asking why it's so hard to get a final receipt of my bill), he said since I prepaid, he couldn't send a copy of the bill with the prepaid charges, but he could send a copy of what Hilton charged during my stay, which he sent immediately. It answered all of my questions. He further explained that there are 2 invoices: 1. my prepaid amount to AAdvantage Hotels when I booked the reservation 2. what Hilton charged during my stay for extras If he had simply explained this & sent my Hil

L'atteggiamento del servizio è molto buono

La posizione geografica è buona a 100 metri dalla stazione della metropolitana della linea rossa. È molto conveniente. Una piccola varietà di colazione è semplice colazione americana con latte e uova di latte

This hotel does a decent job of delivering what you expect when staying at a Fairfield. The rooms are clean and sharp, everything looks fairly new, the bed is comfortable, and the breakfast in the morning is just fine for a hotel buffet, though lacks the option range that some have and is not fully replenished throughout the service period. I appreciated that the TV in our room supported streaming (you can login to your Netflix service / etc) -- we used that. I wish that it was more common for a hotel like this to use actual reusable plates/silverware for the breakfast rather than everything throwaway. The breakfast was supposed to be available until 10am, but the staff started packing it up around 9:45. When my girlfriend tried to get breakfast around 9:50, the staff were able to bring a few things back out of the kitchen for her -- but really, if a breakfast will be packed up starting at 9:45, list that as the end time rather than 10am. Checkout time is noon. The housekeeping staff knocked first around 9am (while we were still in bed), then again around 10:30am to see if we had left yet so they could clean. Since we were not checked out of the room yet, this felt a bit like being rushed out. I always prefer it when the housekeeping crew either waits until checkout time or starts first on the rooms where guests have checked out early, so I'm not woken up. I understand that staffing shortages likely make this kind of coordination hard. These are minor issues in the scheme of things. Overall a solidly decent night and a hotel I wouldn't hesitate to stay at again if I was in the area, though probably wouldn't prioritize over other options either.

La stanza è OK, la decorazione è più vecchia

During my stay at the Hampton Inn Utica, I was truly impressed by the professionalism and respect shown by the staff. Isaac and Alisha demonstrated exceptional teamwork, ensuring that my needs were met promptly and with a smile. The cleanliness of the facilities, especially the bathrooms, was top-notch. It's rare to find such a dedicated and courteous team in the hospitality industry. I highly recommend this hotel for anyone seeking a comfortable and well-managed stay. I'll definitely be returning!

Muovendoti da Days Inn by Wyndham Utica di Utica potrai raggiungere con una passeggiata di meno di un quarto d'ora Erie Canalway Trail e Utica Children's Museum. Questo hotel si trova a 1,2 km da National Distance Running Hall of Fame e 1,3 km da North Utica Shopping Center.Avrai a disposizone utili servizi come il Wi-Fi gratuito e un distributore automatico.Potrai usufruire di un business center, check-out veloce e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.Soggiorna in una delle 59 camere della struttura, complete di TV a schermo piatto. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, vasca da bagno a immersione totale e set di cortesia gratuiti. I comfort includono scrivanie, accessori per la preparazione di caffè/tè e telefoni con chiamate urbane gratuite.

Se, soggiornando a Utica, sceglierai Econo Lodge con collegamento a un centro commerciale sarai in una posizione ottimale. Ti troverai infatti a meno di 10 minuti a piedi da Erie Canalway Trail e da North Utica Shopping Center. Questo motel si trova a 1,7 km da Utica Children's Museum e 1,8 km da National Distance Running Hall of Fame.Avrai a disposizione utili servizi come il Wi-Fi gratuito, una TV nelle aree comuni e una sala ricevimenti.Presso questo motel è disponibile il servizio in camera con orario limitato. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni.Potrai usufruire di un business center, quotidiani gratuiti nella hall e un pratico servizio di lavanderia e lavaggio a secco. Il un parcheggio gratuito è disponibile in loco.Rilassati in una delle 39 camere con aria condizionata della struttura, complete di microonde e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I bagni dispongono di combinazione doccia/vasca e set di cortesia gratuiti. I comfort includono casseforti, scrivanie e telefoni con chiamate urbane gratuite.