Hotel in zona Puyupatamarca, Urubamba

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

+ elegante + ristorante interno + 2 bottigliette d'acqua omaggio - doccia con tenda Bell'hotel vicino alla piazza centrale e alla partenza degli autobus per il sito di Machu Picchu. Buona scelta per chi vuole trattarsi bene. POSIZIONE Dalla mappa sembrerebbe un po' ai margini del villaggio, in realtà alla fine risulta vicino alla piazza da cui iniziano i vari ristoranti e sulla via dove partono le navette per Machu Picchu. CAMERA Bella camera abbastanza spaziosa con balcone sul retro. In bagno la doccia ha la tenda e le prese sono con ingresso americano (in camera col doppio ingresso europeo e americano). La reception è disponibile a tenere i bagagli per la giornata in attesa del treno di ritorno per Ollantaytambo. COLAZIONE Buona colazione, anche abbastanza varia con alcune torte e elementi dolci. PREZZO Prezzo commisurato alla categoria.

Let me start I was skeptical while booking but when I reached here my stay was fantastic. Location: it is a wonderful location directly on the river and 4 minutes walk from railway station and bus as well as all the restaurants. Service: Christian and Judith provided the best possible service. Breakfast was the best. Free Wifi Internet was good Allowed to keep our luggage after checkout free of charge Overall I would love to stay again here!

Sono stato davvero impressionato con questo hotel. Certo, è fondamentale, ma ha tutto quello che hai bisogno. Il personale del desk front era super utile e parlava bene l'inglese. Gli spettacoli in tutto il Perù, come ho trovato, erano semplici, e questo non era diverso. Ma avevano uova e tosta, caffè, succo e tè, così sono stato felice. I letti erano comodi e le viste sono grandi. Io consiglio questo hotel! E' anche super pulito.

Il servizio è uno dei migliori che abbia mai avuto da quando sono arrivato al Perù, il nostro cameriere Rudy era incredibile e molto utile, il cibo è eccellente, le bevande deliziose, la vista sulla montagna è bella quando si sveglia, le fiamme sono davvero adorabili

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

This hotel pulls WAY beyond its claimed 3-star rating. Think 5-stars. It’s that special. There seems to be an older part of the hotel—perhaps a historic nunnery?—but the majority of the complex appears more contemporary, albeit with an architectural style sensitive to the ambiance of the older buildings. To our surprise, we had what I believe was a superior suite. It was an awesome space, with a beautiful sitting area, a spacious bedroom, a bathroom with a huge walk-in shower with two rain shower heads, even a dining table and a small kitchenette with a wet bar, refrigerator and microwave. The suite was immaculate and in flawless repair. The king size bed was very comfortable and the room was silent, resulting in excellent sleep quality. It was a pleasure to wander the gorgeous grounds. I wasn’t enamored by the local women invited to sell their goods, but at some level they were charming rather than intrusive. The alpacas that helped keep the grounds trim were simply adorable. The breakfast buffet was excellent, with a wide selection of well-prepared options, including made-to-order omelets. We ate once at their Italian restaurant for a casual dinner and enjoyed a tasty and reasonably priced pizza. This hotel is wonderful. Think 4-4.5 stars, and you won’t be disappointed.