Our stay at the Hotel Renovo was fabulous! We really enjoyed our stay there! The staff were so helpful. United had canceled the first leg of our 1-stop flight to Iowa, therefore we missed our connecting flight & couldn't make it to check-in in time for our first night stay. We ended up staying overnight at the connecting airport & couldn't check in to Hotel Renovo until the next day of our 2 night stay. Kristen who was the clerk that answered my call & also checked us in the next day was very accomodating & canceled our first night stay & made notes of our situation. She wasn't authorized to refund us the one night since we booked our stay through ********** but when they called to confirm Hotel Renovo was ok with giving us the one night refund due to our canceled flight, the hotel manager on duty that night was also very accomodating & let ********** know that he ok'd the one night refund due to our canceled flight situation. I believe his name is Jake or Zack? He would have been on duty Sat Aug 26, 2023 to Sun Aug 27, 2023.
Traduci