Aaram Baagh Resort & Spa Agra- by Pachar Group

We had an awful experience for the first night of our stay on 23 to 25 Dec 2023 at Aaram bagh Agra. The rooms given on third floor (#307 & 308) were so bad and dingy with fused lights (3 out of 5 lights in room 308 were fused), seepage smell so strong that I had to keep window open in winters to get some relief, lizards in washroom, full of mosquitoes in the room with no pest control available, No Hot Water to take bath in the month of December and we had to take bath from Cold water as we had to go for seight seeing and staff kept saying we are sending someone to check but no one ever came, no tea coffee maker as we needed hot water to drink (Satpal from house keeping told they do not have tea coffee maker in any rooms to shrug off his responsibility), no heater, servers responding so late to food orders as there was no lift (there were just three servers and they had all rooms booked), I ordered four tea at 7 am on 24th morning which did not reach my room till 9.15 am when we went down for breakfast inspite of calling so many times, no response from anyone inpite of complaining so many times, no staff was in uniform and people were roaming in jeans jackets etc with least botheration about guest. It was just a horrible experience on our first day of stay. Second day after multiple complaints they changed our room to first floor which was better although it also had fused lights and some other issues. And not to mention the food is just below average. Better have meals outside in good restaurants like Pinch of Spice in city which was excellent. I had written multiple times to the management claiming first night refund because of the terrible experience and even the complaint has reached the hotel owners but all emails have been conveniently ignored and there has been no reply to it. No wonder if Pachar group has a degrading future because u can build property but its the level of service and staff that differentiates between good hotels and hotels like aaram bagh agra which is a disaster.

Except the morning breakfast part rest all was nice. The staff was very cooperative and specially Manager Mr Kuldeep was very cooperative and helpful. Overall our trip to Aaram baagh was very nice and we all enjoyed a lot. Thanks NPS Nagpal and Family from Chandigarh

Pathetic hotel no service at all. A big spider was crawling on my baby pillow no room service and dirty linens staff was unprofessional breakfast was pathetic and worst.. don't waste your money and time here.