First Group Breakers Resort - Official

Enjoyed my stay. Reception was very helpful. Always feel super relaxed after a stay at the Breakers.

Unit 318 Breakers September 2023 checked in and found the apartment to be stuffy with an unbearable odor. She requested the cleaning staff to assist with ventilating the apartment. Shortly thereafter, the children presented allergy(sinus symptom could not inhabit the apartment for the period it was booked for and vacated the same day.i requested a refund but was refused even though supplier couldn't deliver, I have tried multiple attempts in contacting supplier with no success, eventually sent message stating non refundable don't contact them Maintenance lady stated to use facilities at breakers so that we at least can enjoy some of the holiday even though the damp smell would still be there, she offered to put fans on an air the apartment , but obviously you cant open the windows due to monkeys. The cleaning lady also came through and stated that guests have complained in the past. I see bad reviews about 318, looks like lots of people are unhappy but nothing can be done, imagine loosing 11000 rands in one go hard earned money😭

Overall stay at Breakers Positive Staff: Friendly staff at checking and the porters assistance was really great. Thanks Emm for your assistance and great customer service. Location of the resort: The resort is central and one has quick access to the malls, restaurants and highway. View Stunning view and good seenary Negative review: The blanks in room 802 had bed bugs. This was reported to the housekeeping manager. They manage to change the linen but it’s unacceptable for a 4 star hotel Price The cost of the stay was not worth the value I paid. The prices vary on a daily basis but I paid a flat rate of R3396.60 for weekday and weekend stay. I stayed 4 days / 5 nights. Cleanliness of the apartment Bathrooms were still dirty at check in. One can see they redo the walls and tiles however the peel paint was still on the floor throughout my stay. Please go check it might still be behind the bathroom door. Shop No shop at the premises to buy swim goodies for kids. Entertainment for kids: It is limited, I tried accessing the games area and it was locked through my stay. There is only one pool table at the pool area. Swipe facilities for put put is not available all is cash. My proposal is to charge the fees to the room and bill the guest at checkout. Braai area Braai-ing is not allowed Friday’s and Saturday’s, not on, as South Africans we prefer to braai over these days and on certainly on holiday. Beach access Breaker’s resort has no stair case to the Beach, one has to walk right down to bronze beach to have access and enjoy. Swimming No swimming between 7-9am and pools closes at 10pm. Ekko time shares In terms of the POPI act one need to consent for personal information to be shared with a 3rd party. I received a call from a lady by the name of Nadia from Ekko leisure requesting me to go down reception. At arrival she has a full presentation and selling time shares. She had a list of all guest and was exposed to all our personal information. This is not on. Please review the POPI act this is a breach, and kindly provide me with confirmation that the information was collected and destroyed in terms of tbe cloud governance destruction policy.