Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Nice, clean hotel with good facilities. Nice lobby and general feel to the hotel. Comfortable beds and pillows.

There was no wifi my entire trip. There is no excuse for this whatsoever! Way cheaper hotels can deliver on that promise in the slightest. As a remote worker, my business was jeopardized for the duration of my stay. Would definitely not recommend this unreliable hotel, especially if you're a remote worker. Staff service is not great either, they didn't attempt to fix the wifi or care that the entire hotel didn't have an internet connection.

Great reception and fantastic service.

The hotel is in a great location and the staff were helpful and friendly. I didn't particularly like the restaurant/ room service menu as it ONLY had milkshakes on their drinks menu. You have to inquire about other drinks like wine, juices, coffee etc. It would be nicer if all the drinks prices were listed. The kettle in my room was dirty but housekeeping and the front desk were apologetic and replaced it with a clean kettle quickly. Every cafe or restaurant around the hotel opens at 9a.m, so I recommend paying for the hotel breakfast buffet if you're an early bird like me. I learnt about loadshedding after coming back from a day out and finding no power except a light and the tv in my room. For foreign guests who don't know about it, it might be a nice touch if the hotel could place the loadshedding schedule in guest rooms so it doesn't come as an unwelcome surprise. The bed was comfy and the wifi was usually fast. Overall, I had a good stay at the hotel.

So great

Great hotel. I enjoyed the breakfast and the room was clean.