Napalai Hotel

Great stay, highly recommended. Large rooms, comfortable bed. Large pool. Great breakfast buffet and friendly staff.

First the good. The staff was friendly the rooms were large and the beds were comfortable. Now the bad. I wouldn't call this a 4 star hotel, more like a 2.5 star hotel. Its a very old hotel. They didn't have outlets to plug your phone in on each side of the bed, only on one side. So my wife could plug hers in, but mine I had to plug in across the room. So if I woke up and wanted to know what time it was, I had to get out of bed and walk across the room to find out. There was a stale odor as if someone had smoked in the room before and the cleaning didn't remove it, even though we asked for a non smoking room. They only have one size of pillow, those big huge ones. I have a bad neck so I need to sleep on flat pillows. Twice we requested flat pillows, something even 2 star hotels I have stayed in have. One time they brought me two pillows in one that were rock hard and no good. The second time we asked they brought the same pillows we already had. So my sleep suffered for this. The hot water was scolding hot if you turned it on more than one cm of a turn. I almost burn myself getting in the first time. We were supposed to receive a free breakfast, but when we asked, it was only breakfast for one person and the other had to pay. So we opted to give our money to a local breakfast place outside the hotel instead. That was very disappointing as my wife is pregnant and likes to eat right when we wake up. Instead we had to shower and drive around for a while before we could find something. They should state that the free breakfast isnt for a couple but for a single person. We probably would have booked another hotel if we knew it was like this as every other hotel I have stayed has given breakfast for a couple, and they were not even four star. My wife and I got married while we were there. When we came back to the hotel, we saw the GM standing at the front desk doing some paperwork. We know he was the GM as he had been waiting at the door waiting to host some policeman/military man in the foyer. We took some photos in the hotel, and when we walked by the front desk where he was now standing, he glanced up and didn't even give us any congratulations or anything, just went back to what he was writing. My friend back in Canada is GM of two hotels and I know if that was him, he would have made a big deal out of it, or at the very least given a heart felt congratulations. But this GM, did nothing. Bottom line, I would not stay at this old hotel again nor would I recommend it to anyone else.

Only one problem in the car park there was about -5 young men walking around all the cars at 4am in the morning as I was leaving and no security as a female very unsafe

gym not working during my stay. Room have mosquitoes and no ev charging facilities. Its great disappointments!

Quite, Clean and Good Location with Nice Servied.

Very good hotel. Nice food and service