Utente ospite
16 giugno 2023
Credit card information was displayed on a large screen in the lobby! Desk associate Lisa was dismissive to the multiple requests to not display credit card information. Room 330 was assigned. Large cockroaches were on the floor near the bed and in the restroom. When we returned to the service desk and showed pictures to request a different room, Lisa said, "They're not cockroaches; they're water bugs. We're full; there are no other rooms." The other lady asked Lisa if they needed to do something on the computer for me. Lisa disdainfully retorted, "no, because (we) booked with a third party." Apparently, customers are not regarded as highly if they didn't book directly with Quality Inn or with the Choice Hotel program. Instead of politely offering any type of customer service, they gossiped and mocked customers as I called my travel app. At least ******* has better service. We did not have to stay there. (By the way, she did turn off the large screen connected to her computer after we had our room canceled.)
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