Magnuson Grand Hotel and Conference Center Tyler

Exterior of property was littered and it was clear no regular landscaping was occurring. "Breakfast" was not close to website photos: no fruit, no protein, no baked goods. Only waffles and cereal. Interior was dated and in need of renovation. On the plus side, renovation was ongoing but there was no mention in the reservation or checkin process. Poor management was obvious in many areas: rooms released by housekeeping without regard for obvious cigarette odors; breakfast had to wait due to "grocery run"; trash throughout was left overnight allowing for insects (for sure) and possible "critters"; no manager or owner was at the property during the 24-hour timeframe I was there. More examples will be communicated if owner cares to contact me.

There was no contental breakfast, and the hotel room was covered in hair, the staff was nice, but we still have not received our 50.00 deposit back and it's been a week, and I asked the guy at check out about it to make sure we where getting it back and he told me 2 to 3 business days.

Recent visit It was ok for the price. It said it would have breakfast but never seen it. I wouldn't stay there again.

Upon driving up I was a little hesitant but decided to at least try. Check in was fine but walking the property let me know that this was not the place for me. I went in the room which felt dingy and dirty. There was an odd smell and I just had to check out and take a loss of money.

This is obviously where the ********** live. Not an exaggeration, there were literal ********** on the property. DO NOT be fooled by the pictures and ratings, like I was. The room very obviously had not been cleaned in days, if not weeks! There was hair and dirt all over the bathroom floor, in the tub, and on the bathroom counter. There was a large, unidentifiable oily stain on the drapes and a bloody, squished fly on the wall. One person in our group sat on the bed, and it was wet. The whole room had a foul, dank smell to it. If the room is that gross, imagine what the kitchen looks like! Just, no.

Just awful had to change rooms due to all the mold. That room was a little better. Bedding was all damp. My daughter had to stay somewhere else . Rooms are dirty, mold on the curtains. Unhealthy & unsafe place to stay!