Premier Inn Braintree (A120)

The room we were allocated had no air conditioning and the room was very hot. Advertised was ice towels and ice pops and when I went to get these for me and my family I was given one towel for all four of use. We stayed at this hotel because it was close to the airport and so that we could all have a relatively good night sleep before travel. Well this didn’t happen for any of us due to humidity of the room

This is probably the worst Premier Inn we have stayed in. The place was so tired, not the best in terms of cleanliness, the corridors and stairwells had not been vacuumed at all during out stay which was clear from the debris on the carpets. My partner removed the spare pillow from the pillow bag on top of the wardrobe to find something sticky folded into the ironed pressed pillow cover. It was like someone had blown their nose (or worse!) into the pillow and placed it into the bag. The breakfast in the adjoining Brewers Fayre wasn't the best either. Constantly waiting and queuing for more food to be brought to the pass and again the place wasn't the cleanest. Not good for the price of breakfast at £65.00. Also surprised there was no lift to the first floor.

The room was clean but basic. No air conditioning but a fan was provided. Had to pay £15 early arrival fee even though the room was ready and we were only an hour early. No lift in this building which meant lugging baggage up flights of stairs. The bathroom really needs a non slip bath mat. Both my friend and I nearly slipped either in the bath or on the floor getting out. The breakfast the next morning was adequate but the restaurant itself felt tired and not very clean. All in all it did the job but I have stayed in better Premier Inn's in the past.

Cannot fault the staff they were lovely friendly and really helpful and made our stay. The hotel itself could do with a revamp even if it’s just to install air con. We’ve stayed at a couple of premier inn’s in Essex and it’s always sweltering when we do. The room was clean and the shower was good, also plenty of tea and coffee. The breakfast at the neighbouring establishment was ok. Probably not worth the price charged if I’m honest. But as I said the staff made our stay, they were all extremely helpful and nice.

The customer service makes this place a very enjoyable stay. The manager, Caz I believe, excellent to talk to, can’t do enough for you. Rooms very clean and well made. Have recommended this place purely because of the welcoming of the happy staff. Happy staff makes a stay much better

Stayed here with friends for one night, check in and out process was very easy. This is a lovely hotel with nice rooms. Rooms were well cleaned. The Staff are very friendly, and they make you feel very welcome. I would definitely come back again.