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Novotel Sunshine Coast Resort
4/5117 Recensioni
Camera nuovamente ristrutturata con balcone e bella vista giardino. Non essere messo fuori da guardare fuori. Kangaroo nel terreno dell'hotel. Problema con doccia, che è stato risolto rapidamente. Excelente colazione buffet. Ristorante chiuso in giornata così deve mangiare fuori o in zona di fodera. Piscina fredda e può fare con una pulita. Camminare breve per una bella spiaggia. Need car to travel and access local restaurants (which were limited).
The Sebel Twin Waters
4.3/541 Recensioni
When you pay almost $2k for six nights accommodation, your expectations are high. Our room was pretty good, except the fridge did not work. They could not fix it so we moved rooms after one night, which too a lot of effort seeing we had a family and had unpacked. Instead of getting a similar room, we were put into a seemingly older room that was a lot smaller. Albeit was still a two bedroom apartment, the amenities and size were considerably different. Normally when there is something obviously wrong with a room, hotels look to compensate you for the inconvenience with either an upgrade or something. We did not expect this, but did expect to get a similar room, so to get what seemed to be a downgrade was not a good experience. The rooms are not soundproofed in any way and you can hear the people beside and above you. There was also a small part in the unit next door on the Friday that we had to call management about. Security came and spoke with them, but of course they only turned their music up after that to make a point. There were two dead cockroaches in the second room and it was pretty dirty and old inside compared to the original room. We even had to vacuum and do a clean ourselves to be happy with it. The outdoor chairs were covered in mould and you sunk in the lounge chairs. We had to put the bed pillows on them as well just to sit comfortably. Upon checkin we had to have our credit card swiped for a $200 pre-authorisation (which is normal). We did not realise until the day after we checked out that they had actually charged our card! When we called to advise them, they acknowledged they new about it on the day of check in and could not refund the card as 'Head Office' does not allow this. We had to provide bank account details for the money to be refunded. Why if they new on the first day did they wait until we called for them to acknowledge this and get the process underway to get the refund? Our first room also came with secured under cover parking, with the second room only having a car port. Normally the saying of ”you get what you pay for” applies for cheaper accommodation, however on this occasion we certainly did not get what we paid for. Very disappointed, especially with the dismissive attitude when it came to having to move rooms and their mistake of charging the $200.00.

Domande frequenti

  • : quali sono gli hotel con pick-up più richiesti?

    : che tu sia in viaggio in questa città per lavoro o piacere, Novotel Sunshine Coast Resort è un hotel preferito.

  • : qual è la tariffa media degli hotel con pick-up?

    : per gli hotel con pick-up, il prezzo medio nei giorni feriali è pari a 241 €, mentre quello nei fine settimana (venerdì e sabato) è di 295 €.

  • : quali promozioni sugli hotel con pick-up sono disponibili?

    Trip.com offre agli utenti vari sconti e promozioni durante tutto il corso dell'anno. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Numero di hotel4
Numero di recensioni162
Prezzo più alto766 €
Prezzo più basso105 €
Prezzo medio (giorni feriali)241 €
Prezzo medio (fine settimana)295 €