The Sebel Twin Waters

Initially I thought that these apartments were quite good. They are very spacious and well located but then I started to see where they had not been maintained. On top of a LOT of wear and tear we then found a major mould problem above the dining room table. Then went to put some stuff in the bin and found a major maggot infestation. Blinds were tattered. The view out the kitchen window was some rusting old satellite dish. The basin in the bathroom was loose. Drain pipes were rusted through making it impossible to leave the apartment when it was raining without getting soaked. (see photos). Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Definitely not the standard that I would expect from an Accor property. Probably should have read the other reviews before booking as it would seem this experience is quite common.

This place is a real disappointment. Not only is it old, dated and falling apart, but it’s also dirty (spider webs, cockroaches etc). I do a lot of travel for work and personally, and always stay in 4-5 star resorts & hotels. Expected better for Sebel branded resort. Very disappointing and would recommend you book elsewhere. Sebel should remove their branding if not ensuring properties meet a certain standard. It’s that bad I’m actually looking forward to heading home & would do so if it wasn’t for the rest of our family meeting here for our annual holiday. Embarrassing as I’m the one who recommended it to everyone (currently 5 plus apartments booked in here at the moment).

Problems started at check in. Demanded an extra payment despite everything having been paid in full. Tried to claim it was a booking on ******* which they hadn’t received payment from. Had to get the travel agent American Express involved to reverse it. They refused to record my Accor membership against the booking, despite the fact that I wasn’t expecting any points as it was an external booking. Eventually got to the room. Nice setup, would have been very good 10 years ago but now has a LOT of wear and tear. Bench tops are chipped. Only one bedroom air conditioned. Bbq rusted. Outdoor fridge rusting away. Probably should have read the other reviews before booking as it would seem this experience is quite common.

The service and standards have definitely dropped. We booked/paid for a lagoon view apartment only to be placed in a room that overlooks the back bushland, see pic. When we questioned the room we were told that it was lagoon view as we could see some water (yes, from a bedroom window). Small 1 x 375ml soft drink for loyal members (Gold). Light bulb hanging from wire in bathroom, multiple lights not working, dirty bed side tables......like I said the service and standards have dropped and they just don't seem to care.

Stayed in a two bedroom unit for a few days over Easter. Great stay facilities and location second to none with beach two minutes away and use of Novotel food and beverage offerings a huge plus. Resort pools are clean and more than one to choose from if needed. Unit was a little tired. There were a few broken items, but these were minor, and the overall unit was clean and comfortable for family. Underground parking and BBQ on the balcony were also bonuses. Will be back.

My family stayed at Sebel Twin Waters for two weeks. We had a three bed apartment which overlooked beautiful bushland, the lagoon, and in the distance was the Maroochy River. The apartment was clean and modern with plenty of space and well appointed with modern appliances. We ate breakfast on the deck every morning listening to the beautiful birdsong and some mornings we were joined by a trio of Kookaburras and quite a few warbling Magpies. We took daily walks around the beautiful grounds, stopping to watch friendly kangeroos and the odd big lizard. The broadwalk was lovely to walk on, and having Novotel across the lagoon and being able to use their facillties was a plus. The staff at The Sebel were friendly and helpful. Overall we thoroughly enjoyed our stay there.