Tustin: i migliori hotel con palestra

In my over a decade loyalty to Marriott, have I never been treated the way this hotel treated us. The GM Ryan Fitzpatrick and Front Desk Agent Susette Gonzales have totally ruined the Marriott brand! I was forced to pay a higher rate because I was a Veteran, and not considered a federal employee. I booked on the app, and chose the Govt./Military rate, and was given the rate of $120 for the Govt./Military option. When we came to check in, she stated that the actual rate was $182, and that the app was incorrect. I also called the Titanium Elite line, and they confirmed that the hotel should honor the rate because we showed proper identification. Susette and the GM Ryan refused to honor the rate the app gave, and increase our nightly rate! Ryan stated, I cannot give you that rate because you are just military, and not considered a federal or state employee. If this is the way Marriott treats the Disabled Veteran community, it’s unfortunate. DO NOT COME HERE IF YOU ARE IN THE MILITARY, they have no respect for your service!

Hotel is quite new and very clean, but needing maintenance with some of their equipment. When we checked in, there was only a room available facing the highway. It was so noisy and added with the construction that's currently goin on, it was unbearable. So we asked to move to another room away from the highway. We managed to move to another room, checked into the room, and found out that the food disposal machine was broken as the previous guest who stayed in has put in a plastic cap cover into the food disposal machine. We had to call the maintenance to take it out. After it was taken out, we found out that the machine was broken and when the food disposal machine was turned on, the whole kitchen sink shakes and gives a very loud noise. We asked hotel to put us in a different room but rooms were unavailable. We suggested to have the maintenance team switched the disposal machine from another available rooms that is empty, but they were unable to do so. Because of this, our whole stay was quite unbearable, as whenever we enter our room, we had to smell the wet garbage that was supposed to go into the disposal machine for our next 8 days there (we booked our stay for 10 days). We asked few times to the front desk if they can fix it, they can't do anything about it as they said they have no idea when the parts will arrive. Not only that, I thought Marriott has a No noise policy after 10p.m as stated in their hotel stay policy, and no guests should be partying at the pool area. However, on the night that we stayed there, about 12 plus people plus kids was partying down next to the pool and it was really loud and they stayed till about 11.30p.m. When we called the front desk to complaint, there's no one picking up the phone. The flooring of each floor was also very thin as when the upstairs guests was moving on around or dragged the heavy metal chairs, the noise was just really bad. We had to call the front desk at midnight and an unfriendly night front desk gentleman was not helpful and not keen on resolving the problem. Till after my 2-3 night calls more for the next few days then the noise subsided. One of the morning front desk was really nice though. I can't remember her name but when I told her about the problem, she right away was understanding and note the problem and said will resolve the problem. After that, the noise was really manageable. Perhaps hotel should put something under those chairs so when its dragged around the room, it doesn't make so much noise to the room below. Hotel does not offer any resolution for the food disposal, not managing their hotel No noise policy well, and only a handful of the front desk person was nice. Being a Titanium Elite member and stayed with so many Marriott hotel for the past 20 years, its definitely been the most disturbing & disappointing stay. Not only we get sleepless nights, we get smelly room to stay in as well. If it was not a pre-booked stay, we would have moved to an

we were told that a 50$ deposit will be held for two weeks. never returned it. when i called they said the housekeeper claimed we smoked in the room.. we’re not smokers. we don’t even have anything to smoke with. asked why the housekeeper would even say that, what made her think that. they dont know. they just go off of her word. i then asked for a manager. no manager on site told to call later. called later no manager. they took my name and number and said they’d called back. never did. come to a few days later, they charged my card again for the deposit. absolutely disgusting. should be ashamed of the way you are treating your customers and running this business. something that could be a simple fix into this. so watch your credit card around these people! they’ll scam you and when you try to get them to fix it , they’ll take more 🤣