We stayed at the Alaiye resort and spa and overall had a mixed experience. We have stayed 15+ all inclusives, including 5 in Antalya so am comparing this to those. Location: 4/5. Not in the Antalya or Alanya, but close to the private beach (very crowded, not enough loungers), and plenty of shops and some bars and restaurants a very short walk away. The sandy beach was clean, with warm water although was very busy. Hotel: 3/5. Overall clean and well presented. It's quite crowded so not much green space but has what you need. Most guests were russian/polish/German but a few English. WiFi was very frustrating. Very rare you were connected for more than 10 minutes, had to constantly disconnect and reconnect. Very slow when you were connected. Every day we had to re login with passport number and room number, sometimes that failed and had to speak to reception. Housekeeping was fine, and came most days. Food. 2/5. Very repetitive. We had basically stew and rice every dinner. It was hot at least. The a la carte (Chinese) was beautifully presented but very poor, worst Chinese ever. Avoid! The snack bar made good pizza. There was no flair for dinner, normally I've found a pasta station, maybe a theme night but no, just the same food every day. If you got to dinner after the first sitting you had to get your own cutlery by getting from other half used tables or draws. One night I was carrying my baby and wanted a fork, was told just to go to a cupboard and look for one (there wasn't one). No table service for drinks. Drinks were ok, except they kept running out of Malibu and Baileys. Entertainment 2/5. The animation team was very small, and just did darts, volleyball and aerobics. There was no engagement, no team dance, no getting to know the guests. Derin who organisied the darts was friendly and the best from the team. Every day there was water aerobics, but one day there were only 3 participants (all in the pool ready to go). Animation team turned up, said it was 5 minimum, and walked away! It should run even if it was 1. Very lazy. Only good thing was the evening entertainment, which was excellent, and probably the best we've seen. 4pm pool game was the only 'fun' team game, but that was only every few days and frequently cancelled. Staff 2/5. Most staff seemed very miserable, no smiles from any of the bar staff, often doing the minimum possible. It was almost like none of them had been paid recently and were unhappy, and a guest asking for a drink or something was an inconvenience. Ozcan (garden bar) especially was the grumpiest bar man ever. There was no attempt to get feedback on our trip, and I don't think I heard a staff member say 'hello', 'welcome', 'please' or 'thank you' (apart from the 4 listed below). Only exceptions were: Derin - animation, friendly and actually said hello Mehmet - restaurant. Very friendly Osman - (young guy). Had a smile Hakim - (pizza guy), very friendly with a smile. Overall, a disappointment. The hotel see
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