Azure by Yelken Hotel

How this is rated a 5 star hotel I will never know. We booked this as a package deal through easyJet which makes it even more disappointing. When we arrived, we had to take our own cases into the lobby. After checking in, we was not shown to our rooms or told where anything is. Rooms are dated, bathrooms are even worse. Shower floor was so dirty we had to shower with flip flops on all week. Shower was covered in rust. As for the beds, they were hard and the bedding had rips and stains. 2 of the light switches in the room did not work Balcony was dirty rooms obviously haven’t been cleaned properly in a while. They say your room is cleaned daily however all they do is make your bed - don’t even give you clean sheets. The minibar was meant to be restocked daily. In our 7 night stay water was brought in 4 times. Suppose the only good thing is our towels were replaced daily. Only 2 big towels, not the original extra 2 small towels and shower mat. The food was inedible. Breakfast was just eggs and stale pastries. Lunch was fish or undercooked chicken - some other buffet options but the same everyday. Dinner was completely inedible. They advertise 2 restaurants, however there is only 1 which serves the same food from the buffet. We had to wait until 12 everyday to get chips from the snack bar then go out for dinner every evening. Which is extremely unacceptable when you’ve paid for all inclusive. The drinks - poor quality alcohol. Cocktails are all vile. Bar staff cannot understand you at all and when you ask for less alcohol they laugh at you. Half the time the Pepsi and lemonade was flat too! There was 2 main pools. One seemed to be cleaned more regularly than the other but was impossible to get a space there. We went to the second pool. This was so dirty, around the pool was not cleaned, tiles where cracked and rubbish was left. At one point there was smashed glass around the pool which took multiple people to tell the staff before they come and ‘cleaned’ it up. There was still shards of glass around the pool after this. After checking out, we still had a while until our transfer so we continued to use the pool facilities. We then went to shower in the spa. The shower door did not shut, floor was dirty. Toilet had not been cleaned in a long time either. The staff were most probably the worst part about this holiday. So unhelpful. One night the phone in our room was making a static noise. Told reception they took our room number and after waiting an hour we realised they were not coming up. My boyfriend also wasted his first 2 days waiting for guest relations manager to which she was no where to be found. Whenever he asked where she was he would be told to wait another 30 minutes. EasyJet also did not have a rep on site so was difficult to talk to them too. Overall, this was a terrible experience. I advise you not to book here and waste your money.

Super obsługa, bardzo uśmiechnięta i przyjazna Pani Didem. Polecam serdecznie. Hotel przyjazny dla Polaków. Piękne widoki z pokoju. Warto przyjechać :) hotel is the Best, Staff really good but didem is the Best, we will be back again and foods are delicious

If I could give this hotel less than 1* I would!! Avoid this hotel. Just returned from the worst hotel we have ever stayed in. Filthy everywhere. We knew it wasn't 5☆ but travelling this holiday with family who were slightly limited on budget from what my husband and I would normally pay we just expected cleanliness at least. The dining room was disgusting, tables not cleaned and ready if you asked for them to be cleaned before everything was wiped down with greasy cloths straight onto the floor and left. Cutlery still had food on them, flies all over the food. Hot meals never hot,lukewarm at the best. I can't Express how filthy it was with words. Toilets were disgusting, Carpets full of grit and dirt. Broken beds and parasols around the pool, the beach full of rubbish and broken tiles and rubble. I am not sure how we managed to to get home without any illness, probably because we hardly ate anything while there. We had no air con working in our room nor fridge, complained about everything from day one and yet nothing was fixed before we left. They did know about the air con because we arrived and a fan was already in the room. Temperatures hitting 35° ,it wasn't easy to actually be in the room. All the walkways had stains and dropped dry food over them and no one actually cleaned anything up. The staff at the hotel were mostly young boys who had no idea how to clean anything and sadly should have been given some training. This hotel is a major health and safety issue . I wrote my name in the grease on one of the reception tables the first day and it was still there when we left. I feel as though we completely wasted our money. We asked for a late check out room due to having a toddler with us and were told we could have one so long as we put a good review on for them!! Believe me AZURE this is a good review because this hotel should be shutdown.

PLEASE.. IF YOUR FROM THE UK.. DONT GO HERE !! This hotel caters for polish people only, were were told this by the Tui rep! her name was Mandy and she said that only around 6 brits go stay here a month! ... i stayed here for a week at the end of June 2024, with a friend.. our room was not cleaned all week, we had long blonde hairs stuck to our shoes, feet , not our hair as were both dark haired ! NASTY! my bed sheets were changed on the day before we were due to come home, the clean sheets were covered in stains !! ( wish they left the old ones on ! ) The only things "cleaned " were.. well NOTHING !!! but we did get clean towles and a loo roll . even the landing were not cleaned, dirty plates, glasses all over the place... Now the food.. you can find something to eat, its stale bread, open containers of salads, fruits, jams, cakes, well its a flys paradise ! you can also get meat that was a stew one night then the next night its been turned into something else! Lovely ! we noticed this carried on for 3 to 4 nights with the same beef ! mmmm, delicious !! And dont even bother with the a la cart !! Now the pool, huge pool, plenty of room for every one, plenty of sun beds and brollys, but yes, you have to get up earley to get one, same old, same old. BUT... in the week i was there it was not cleaned once! we would get to the pool in the morning and see plastic drinks cups, straws, plastic wrappers and so on, floating in the pool ! The pool surround was also very dirty, food and drinks spills all over with plenty of fag butts to mix ! The staff.. some are nice, to start with anyway.. then when they notice you dont tip them for every fanta you ask for, its all change! Rudeness, dirty looks, or you get ignored! unless your polish then you cant do anything wrong! I dont know what else to say about this place... oh i forgot,,, the day we were leaving, some staff decided to set the place on fire !!! and thats not a joke! i had to tell a member of staff TWICE , while the smoke was pouring into the building! then they decided to rush to put it out !! They are so attentive at the place. SO IF YOU DO DECIDE TO GO HERE ENJOY.. YOU HAVE BEEN WARNED !!!

Good Points Location on the beach Food won’t go hungry Sea view rooms good view and good size WiFi good Room fridge topped up with water Beds comfy VIP pods on jetty worth the €50 BAD POINTS Up early for sun beds Food does not cater for all tastes Air Con in room not brilliant Reception staff don’t speak English Hotel tired and defo not 5* Easy jet All inclusive plus and jet 2 exclusive do not exist No designed smoking area

I would strongly recommend that you stay away from this hotel. It is no where near a 5 star (2 star max) visible dirt everywhere, not a nice place to take kids. The staff are rude and do not speak any English, they laugh at you if you are English and dismiss you. We had multiple issues with this hotel: rooms weren’t clean, safe didn’t work, had to shower with shoes on as it was so unhygienic, beds are rock hard. Food is terrible, only option for break fast is eggs, dinner and lunch was worse, food was re heated multiple times. We had raw chicken & eggs which led to being unwell for 2 of the days. Flies all over the salad spreading god knows what! Broken glass around the pool which took over half an hour to get cleaned up as the staff didn’t speak English and understand when multiple people went up and complained about it and even after they “cleaned” there was still visible shards of glass all next to the pool where people are bare foot. Didn’t see the pools get cleaned once during the week we was there, they was getting more cloudy everyday with broken tiles around& in the pool leading to multiple people cutting themselves. We paid for all our inclusive yet had to eat out every night in the town for some decent food. There was black mould in the spa changing rooms dirty cups and plates left outside of rooms. The toilets where a state tissue up the walls from the bins not being changed. Our room only got “cleaned” once during our week stay and we had to complain to get them to do this, beds where not changed. Mini bar was not topped up once.

Quite literally the worst hotel I have ever been to. Unclean, our room had dust pushed into the corner, dirt and geese on the shower floor, a matresss that was so hard it was unbearable. (We met one couple who had to be moved due to bed bugs). Food- almost all of it other than the meat is reheated and reused. Don’t listen to the website or jet2 or easyJet that say 2 a la carte restaurants. There was no fish restaurant and it’s not a la Carte. It’s a set menu pretty much serving the same quality food as the buffet. One day we had eggs for breakfast that wasn’t cooked and one day we had a piece of chicken that was not cooked. We had to eat out every night and it costed us over a 1,000 between us Staff- extremely poor, none of them speak fluent English so when you go to complain about the hotel it is matched with the staff’s incompetence to help. They often laugh and quite clearly talk about you in their native language. When I complained about the room one of the staff on reception pointed at me and said “this is because you booked a standard room, we can’t do anything” The drinks are just average all inclusive drinks, really cheap spirit and local beer, nothing special at all. Would not attempt to drink the wine it’s awful. The spa is manky and the pool side is often dirty. I could go on and on about other things but my main message is simply do not book this hotel and easyJet and jet 2 should reconsider representing this hotel