Embassy Suites by Hilton Tulsa I-44

They not only didn't honor my reservation, they verbally accosted me and left me stranded without a room. I booked a king room about a month before my stay. I arrived around 9pm to find the room I reserved was no longer available. I was very annoyed to say the least and was forced to find another room. When I found a more expensive room across town I was told to book it by the front desk and work it out after the fact. I did so. When I came back to the front desk to ask why my card was charged for the stay I was greeted by a new person, Sean the night auditor, who was rude and verbally abusive to say the least. When I asked about the charged he barked, "I'm busy with something else and will deal with in the morning!" I pressed that I didn't feel comfortable leaving with charges on my card for a stay I didn't get and stated, "I don't appreciate the condescending attitude." To which he responded, "I don't need to be nice to a**holes." I left and reported the incident immediately to Hilton corporate. I was told that Amy Claybourn the General Manager of the property would contact me which I am still waiting for. The worst part is they sent me to the Hilton Garden Inn, which was also overbooked so I ended up staying in a gross roach motel for the night... I am a lifelong diamond member but will never stay at another Hilton again as a result of this.

Awesome clean suite hotel with great breakfast and manager reception every day included - staff very friendly and helpful — only surprise was $5/day for parking … not huge deal but didn’t expect it - but we would return as enjoyed the stay there

We have always had great experience at Embassy suites hotels. This place was a different story. In the middle of renovation, which apparently has been going on for a couple years ( per staff). Evening reception was some Chex mix types, snacks with cantaloupe and one crispy treat. We were there close to an hour and it was not replenished. Unlike most places that will give you drinks for the kids and two alcoholic beverages per adult, their evening reception includes the adult beverages and nothing for the children. Bedrooms were clean but basic.

Disaster. Do not stay at this hotel without confirmation that construction is done. Loud drilling sanding hammering you name it all day. It's so loud. If you want a decent view this is not the place. All I could see was the highway which is very noisy as well. The pool and hot tub are nice but the hot tub is hit or miss on turning the jets on. They do have adult swim from 10:30 to midnight which was nice. Breakfast is great with lots of options and made to order omelets. Between 5:30 and 7 they have a social hour with snacks and 2 free drinks per person. There is also a steak house but we didn't try it. The lobby is extremely cold so take a sweater or jacket! Unfortunately you can't use the outdoor area by the pool because of the construction. Definitely as for a room by the elevator because it's a long walk. With the construction the only floors with an ice machine are 1 and 9. The shower floor is extremely slick. We ended up laying a towel down in the shower because it was so bad. The hot water takes a while to kick in. The shower does have shampoo, conditioner and body wash. There is no lotion provided. If you are a Stanley/Swig person the wet bar sink is horrible to wash them out in! Take paper towels! There is free parking on site. I would probably stay at this location again AFTER all construction is done. Staff was great!

This hotel is currently under renovation, so you can expect some quirks. The rooms are spacious, and the breakfast is generous, including made-to-order omelettes. The bar staff is friendly and very capable. However, be sure to check your room for flaws immediately upon check-in. Ours had a bathroom door that didn’t close, a shower head that fell off (and when reattached, spewed water all over the ceiling and floor), and a shower floor surface that was dangerously slick. Ventilation was poor, despite our being able to set the HVAC fan to run all the time. Let’s hope the renovations improve that.

the security guard follows us around, stares us down, and follows us some more, stalks us, and won’t leave us alone. some front desk people were speaking to us in a really rude tone. we were trying to buy snacks with a cash app debit card and they wouldn’t take it. and they yelled at us saying it was curfew. there is no curfew sign posted. they are breaking my freedom of press. they are taking my rights. there food isn’t that good or appetizing either. besides the chicken tenders they are amazing perfectly crisp and better than canes. the windows are really revealing. our tv didn’t work. the hotel manager was trying to start a fight and throw haymakers. the elevators take way too long to go up and down from each level. i would not recommend this hotel especially if you have kids.