The Westin la Paloma Resort & Spa

Beautiful hotel and gorgeous pools! It’s a must stay in the Tucson area.

******* doesn’t include that the property is under construction until fall. The entire lobby is walled off. One of the restaurants is in a conference room. Coffee was free until the new shop the day we left. More transparency *******

Had no clue that the property was under renovation, so there was limited facilities, the polls getting outdated and very limited items at the pool for premium drinks. Been going to this property for years and it’s definitely losing its luster… I wish the app would’ve told me that half of the properties under construction… Bad experience.

Very clean, wonderful staff, awesome food. The only downside was they put kids above me on the third floor who were up and running at 6 am.

Really need to decorate your pool bar .. Looks like the county jail..... New and More drawers in the rooms

This is a beautiful property. We didn't interact with much staff but the housekeeping was great. It's just that the room was a little worn out especially curtains and bathroom shower floor. Paint in the hallways was also in need of refreshing. It seems like these would be relatively easy to address.

Great location-near La Encantada. Spa services were excellent. Room could use a little updating. Missed the slippers. Appreciated bottled water.

Something to be very AWARE of! We had a friday night flight out of SEA for a 4 night prepaid reservation,that was delayed, delayed and then canceled. We had made the hotel aware of the delay and finally the cancelation over 3 phone calls and let them know we would not be arriving for our reservation until sunday at which point Mr. Front Desk informed us that we were considered a no show and our prepaid reservation was no longer honored.... we were traveling with my 75 year old mother and should we have continued on our trip would have had no where to stay. I have contacted the property on several media outlets and heard absolutely no response. We have traveled with Marriott properties for several week to month long vacations and this is most certainly our last! If someone has paid in full for a stay and travel delays their arrival, their room should most certainly remain available. Mr. FRONT DESK was very clear that our reservation would not be honored or refunded. WESTIN you can do better. And travel insurance does not cover day of delay....

Staff was very nice, property was run down and uninviting. Temperature inside was very cold, seemed like they didn't have the heat on. Was a disappointing experience.