Bluesun Hotel Neptun - All Inclusive

My wife and I have just returned from a wonderful experience at the Neptun Hotel in the coastal resort of Tucepi. We were greeted with a smile from the reception staff, who were very helpful and friendly. Throughout the week they continued to provide a genuine willingness to go above and beyond to make sure our stay expectations were exceeded. For such a large property, it was such a pleasant surprise to find staff so diligent to keep all of the areas as clean and tidy as possible. During meal times, the food choice was extensive with something different for everyone's tastes all the time and with a quality far superior than the usual 3 star rating expectation. The alcoholic beverages were very satisfactory and never ran out. The entertainment team worked hard to give a varied choice of activities to appeal to the different nationalities and age groups, along with the unpredictable weather changes. The pool area was always busy, but unlike other hotels, this hotel seemed to have a never ending supply of sunbeds. Every morning a friendly smile and wave from the pool staff while they cleaned the pool and surrounding areas. The hotel is situated in the quieter area of the resort, but steps directly on to the crystal clear waters of the shingle beach. Here every sort of water sport activity is available at a very reasonable charge. A walk along the promenade under the shade of the trees takes you past the tennis courts and football pitches, towards the marina where there are many bars, restaurants, souvenir shops and then further onward to the next resort of Podgora. A 45 min walk the opposite way takes you through the forests and breath taking views to the resort of Makaska. Finally the back drop behind the Neptun of the Biokova mountain range is just sheer beauty! I would just like to thank everyone connected to the Neptun Hotel, for making our holiday a most memorable stay and we most definitely will be back very soon.

The hotel has a nice pool and a beautiful coastline/surroundings, but unfortunately, that’s all there is to say about the hotel. We booked this hotel based on the good reviews (people mentioned it was worthy of 4-stars), but we absolutely do not understand where the high rating comes from. In our opinion, the hotel is lacking in atmosphere, with a lot of white lighting and a very basic and dreary interior. There are no cozy areas to sit or play a game, no nice decorations or music to create any ambiance, etc. We occasionally saw some entertainment, but like in other hotels or resorts, we expected more enjoyable activities around the pool (such as games or sports) or more evening entertainment to create a more pleasant atmosphere. The staff had an equally uninterested and unfriendly attitude. A small chat or smile was too much to ask for. This gave us the impression that the outdatedness of the hotel and the manner of the staff might be typical for this region, attracting many people from neighboring countries. For us, this was too grim and lacking in atmosphere compared to, for example, Spain or Italy. The Wi-Fi in the hotel and rooms often didn’t work well, so we mostly used our own internet. As for the room, we paid extra to stay in the main building, but unfortunately, this offered no added value. Our room was next to the stairwell, which, combined with the huge gap under our front door, meant that we could enjoy all the conversations, banging, vacuuming, etc. from late into the night and early in the morning. The floors and walls are also very thin, so we often heard the neighboring rooms. While the rooms don’t look particularly cozy in the photos on various travel websites, they definitely romanticize the rooms and facilities, which leaves you shocked when you arrive in the room and the hotel. The room was extremely small, with no space for our suitcases, very lacking in atmosphere, outdated, and basic. Again, there was harsh, white lighting like LED night lamps, mold next to the outdated air conditioning (which didn’t cool the room well enough, and the temperature never dropped below 22 degrees), dirty spots and food remnants on and in the furniture, and the room wasn’t cleaned well, so it got dirtier as the week went on. We could also often smell the restaurant in our room, probably due to a shared ventilation system (we think, not sure). The bathroom was so small that there was no space to put a toiletry bag anywhere. The bathroom appeared clean and relatively new at first glance, but there were still mold spots and stains to be seen. The beds were fine, but the mattress covers were just loosely tucked-in sheets that constantly came loose, so you often ended up lying directly on the old yellow mattress. The dining hall was unfortunately just as lacking in atmosphere and cleanliness. Dirty floors, chair seats that seemed to have never been cleaned and had black stains, and dirty, discolored curtains. While we don’t expect high-quality fo